1st Choice Collision - Bryan

4.9 (603reviews)
96%
3138 E Villa Maria Rd,  Bryan,  TX  77803

In operation 35 years, 3 years at this location.

1st Choice Collision has been proudly serving the Houston and the surrounding communities since 1991. 1st Choice Collision is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
GM

Reviews (603)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or showed no signs of prior damage. The team receives strong recognition for outstanding customer service, described as professional, friendly, and welcoming throughout the entire process. Proactive communication via calls and texts kept customers well-informed at every stage. Timeliness is a standout strength, with numerous vehicles completed ahead of schedule. A few customers noted concerns around repair quality requiring return visits, minor alignment or paint matching issues, and occasional delays, as shared directly in their feedback.
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"... their repairs and matching up the paint. Overall, the car looks like it just left the showroom." Read more
"They impressed us with professionalism and expertise. Outstanding customer service relations. They treated ..." Read more
"Fantastic Service, Excellent communication, Excellent transparency,, Kept apprised of any changes as they occurred Work ..." Read more
"... service manager was outstanding the guys that did the body work on the car was done with excellence, the person that painted the car did a phenomenal ..." Read more
"... to do it correctly for the second time there are gaps on the roof side that are clearly visible and I am afraid when I wash the car the water might ..." Read more
"... explained the time frame and delivered early. The repairs took a couple of days instead of a longer time frame. Very pleased to get my Truck so soon." Read more
"Did great work and was ready a day and half sooner than promised! Highly recommend them!!"
"Service was amazing. The repairs were done in 12 the quoted time. 1010."
"... there were some issues after I got my car and the delivery date was delayed for several times. It would be better if they can be more careful. ..." Read more
"Promised on Friday but not ready until the following Monday"
"... was how upfront they were about everything. They kept me informed about every detail of my cars repairs without me even having to ask—no hiding, no holding ..." Read more
"... examining the car and explaining what needs to be done, updates on the progress, and a final walkthrough of the repairs and warranty. They also found damage ..." Read more
"Very good customer service from front to back, kept me informed at all times."
"... Excellent communication, Excellent transparency,, Kept apprised of any changes as they occurred Work performed in a very timely manner. Will definitely ..." Read more
"... me feel welcome plus my car was repaired quickly. They communicated with me throughout the process. High marks & recommended." Read more

Likely to Recommend

Repair Quality

I had the best experience with bringing my car here, Evon and Oscar went above and beyond with helping me and I appreciate them so much. They have such good customer service and my car came out looking brand new again. Thank y'all!

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

They were amazing!!!!

Customer Service

Amazing work.

Returned Clean

My Experience

Oscar and his staff did an excellent job on the repairs for our 2015 BMW. We are very satisfied with the work they did. I would definitely recommend them to anyone that needs body work done on their vehicle. Scott

Likely to Recommend

I would recommend Oscar and staff to anyone looking for a good body shop.

Repair Quality

Oscar and his staff did an amazing repair on my wife’s 2015 BMW. Very satisfied and would recommend this shop for vehicle body repair needs. Scott T

Customer Service

Customer service was outstanding. Very informed thru complete process. Took me home when dropping off and picked me up when finished.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Very good people to work with, very friendly and professional. They worked well with our insurance, that helped on keeping the repairs moving. The actual repairs were excellent, and the car. Looked brand new. I highly recommend them and will definitely use them again if needed. Thanks to Evon and Oscar for all their help.

Likely to Recommend

Repair Quality

Very satisfied with customer service, Evon & Oscar. They worked well with insurance and made transactions smooth and easy. Car looked like it was brand new, no signs of damage remained and paint blended perfectly. Would highly recommend them and will use in future if need arises.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

They help me with every step all the way Oscar was there on point back-and-forthchecking on my car give me updates make sure everything was good. The insurance did everything they had to. I was satisfied with the end result. 10 out of 10 recommend

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything went great with my truck and the process was very smooth from beginning to end. I was always kept up to date on everything going on with my vehicle and customer service was top notch. If I have to use them again I would and I highly recommend this place to anyone who needs their vehicle repaired.

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Repair Quality

Customer Service

Returned Clean

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I have

Repair Quality

Complete and efficient friendly

Customer Service

Great work and fast

Returned Clean

My Experience

I would like to suggest a little more privacy when checking out so that other customers are not hearing what your balance is, amount of your insurance deductible, etc.

My Experience

Friendly staff, worked with me and got me in and out. Would recommend

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Repair Quality

Customer Service

Returned Clean

My Experience

Very polite staff made it like it never happened

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Repair Quality

Customer Service

Returned Clean

My Experience

Customer service was excellent . Received updates throughout process.

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Repair Quality

Customer Service

Returned Clean

My Experience

This is the second collision repair I've had done here. I came back because after my first collision repair, I had some things that I was concerned about. I brought my car back and Oscar got them fixed up for me with no issue. I also appreciate Evon for keeping me updated on the status of repair.

My Experience

Everyone I worked with from dropping off the vehicle, discussing Repair, and picking up within a very short time was much appreciated

My Experience

Very professional from all staff. Their work is outstanding providing fast and efficient services. I have recommended 1st Choice Collision in Bryan to all my family and friends.

Likely to Recommend

Repair Quality

Great Service!! Highly recommend 1St Choice Collision to everyone needing service and repair for their vehicles. Staff and management are outstanding.

Customer Service

Returned Clean

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Repair Quality

Car cam out looking amazing and drove perfectly

Customer Service

Great place staff was very professional and no hassle going through them with my insurance company kept me posted on everything and and finished repairs in a timely manner

Returned Clean