1st Choice Collision - Bryan

4.9 (656reviews)
96%
3138 E Villa Maria Rd,  Bryan,  TX  77803
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In operation 35 years, 3 years at this location.

1st Choice Collision has been proudly serving the Houston and the surrounding communities since 1991. 1st Choice Collision is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
GM Basic
Subaru
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Email

Reviews (656)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as restoring vehicles to like-new condition. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication throughout the repair process is highlighted as a major strength, with proactive updates via calls and texts keeping customers well-informed. Timeliness is another standout, as many customers noted their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly, including occasional paint color mismatches, alignment issues, and minor parts concerns upon vehicle return, as well as one customer mentioning a preference for more privacy during checkout.
AI-Generated from reviews written in the last 12 months
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"Very quick and friendly service and thorough explanation of everything. I really couldn't have asked for a ..." Read more
"Everyone that I dealt with was professional and conscientious."
"... my vehicle in and out quickly without any hassle. Everyone there showed true southern hospitality—friendly, respectful, and down to earth. What really stood out was how ..." Read more
"They impressed us with professionalism and expertise. Outstanding customer service relations. They treated ..." Read more
"Highly recommend First Choice Collision! They provided fast, excellent service and made the entire process easy and stress-free. The staff was professional, friendly, and did an ..." Read more
"I was told Friday when I dropped it off Monday and it was ready Tuesday!"
"... doctors appointment. The shop called me to tell me that my truck was finished.early. I was able to pick up my truck and use it to go to my doctor's office in Houston." Read more
"Stellar work, same great quality Ive experienced over decades, and got my truck back ahead of schedule!"
"Service was amazing. The repairs were done in 12 the quoted time. 1010."
"Took a little bit long then promised"
"... was how upfront they were about everything. They kept me informed about every detail of my cars repairs without me even having to ask—no hiding, no holding back. That honesty and transparency ..." Read more
"They kept me up to date with the repairs and details of the entire process."
"The website with status updates was very helpful"
"Very good customer service from front to back, kept me informed at all times."
"... examining the car and explaining what needs to be done, updates on the progress, and a final walkthrough of the repairs and warranty. They also found damage from a previous incident ..." Read more

My Experience

Excellent

My Experience

Excellent, friendly service and communication Exceptional workmanship Car looks brand new Of course I don’t want to need body shop services, but if I ever do again, I will definitely be back. Thank you for such an easy, seamless experience.

My Experience

Evelyn was so welcoming and sweet! I really appreciated her kindness throughout the whole process. Oscar took the time to assess the vehicle damage with me as well as walk me through what they did after the repairs. He was very professional during the whole process. They both allowed me to ask any questions and took the time to answer them. Thank you both so much again!

Likely to Recommend

Repair Quality

Customer Service

Extremely friendly! Evon and Oscar are wonderful. Explained everything well. Answered all my questions and concerns.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent people and excellent work! The whole experience was FANTASTIC! Speacial thanks to Evon for great communication throughout the whole process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very friendly and helpful

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Loved Oscar and yevon

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was my 2nd time using 1st Choice and they are magnificent. Their attitude and spirit is 2nd to none. Their office is so clean and neat. I love talking to the secretary up front when I first walk in. She has such a pleasant attitude and smile. They are down to earth. No complaints. Thank you 1st Choice. God bless you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service! Great repair!

Likely to Recommend

I have already let people know and will continue to.

Repair Quality

My car looked good as new with all original OEM parts!

Customer Service

Very quick and friendly service and thorough explanation of everything. I really couldn't have asked for a better experience!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service. Great people. Thank you so much.

My Experience

Likely to Recommend

Repair Quality

Love them !

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Oscar was great. Will come back in future.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I might recommend them but I would definitely walk through the steps before sending someone over about things to look for

Repair Quality

No comment my car was taken care of I guess that's what matters

Customer Service

First time visit was a little hairy the guy I guess we expect the cars didn't come out and expect my car the secretary came out and walked me through it

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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