64 West Collision Repair, Inc.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Someone put some new scratches on the left LH cab pillar, possibly when removing or installing the bed cap, if not for that you would have received a 10.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did an awesome job. The staff is very professional and let you know how your repair is going.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Definitely would utilize them again

Repair Quality - 5.0/5.0 -

Excellent Service, they were kind enough to give my daughter a ride to the Rental Car Store so she could pick up her rental car

Customer Service - 5.0/5.0 -

Very professional and kind

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great experience! Would definitely use them again!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job looks good as new. Love it

Customer Service - 5.0/5.0 -

Nice guys very professional. Hoping this doesn’t happen again but will work with you in the further of I have too

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Clean car and great service

Customer Service - 5.0/5.0 -

Super attended and very nice

Likely to Recommend - 5.0/5.0 -

YES!

Repair Quality - 5.0/5.0 -

My car looks great

Customer Service - 5.0/5.0 -

The gentleman who helped me at the counter was very polite and answered any questions I had

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with the repairs

Customer Service - 5.0/5.0 -

Josh was very informative and kept me updated on repairs

Likely to Recommend - 5.0/5.0 -

Would definitely recommend them to friends and family.

Repair Quality - 5.0/5.0 -

The staff was great with constant updates on the progress of my vehicle.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work excellent and very helpful

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

The repair is fine paint is close to the same color like they mentioned. They do not call and inform you about anything, you have to call to get updates.

Customer Service - 0.5/5.0 -

They do not call and inform you about anything I had to call multiple times to get updates. Car was finally done when I called on a Wednesday and the guy said it’s been done since Monday I said what? Last I heard you guys were waiting on parts a update would have been nice, the guy proceeded to call me a lair telling me that wasn’t true, I have now lost all respect for this company and will not be doing business with them anymore. Very poor customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work that was done to my car was very professional and clean, thank you Mrs

Customer Service - 5.0/5.0 -

Everyone in the office was very polite and professional

Likely to Recommend - 5.0/5.0 -

I would recommend this shop to others and if I ever need to bring my own vehicle back as well.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Incredibly professional and helpful throughout the entire process. Really appreciated the updates throughout the repair process

Likely to Recommend - 3.5/5.0 -

They were very polite and friendly also helpful . I feel the paint match could be better.

Repair Quality - 2.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great staff and job on my car. Ty

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Courteous, Professionalism, Prompt and Incrediblely quick service!

Customer Service - 5.0/5.0 -

C-P-P-Q

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Comfort during and satisfaction on service done.

Repair Quality - 5.0/5.0 -

Here is why 5 stars for me: Our car - 2018 Subaru Outback Insurance - a provider for Geico Claims Claims - Put to Geico as 2 claims and approved for 1 - Primary claim - front end impact to another car at a red light who hit her brakes to early and hard on a yellow light 2 - self-inflicted damage with a mailbox - side of car Service story: On the primary claim - we had a walkthrough on the nature of the damage, what would involve new body parts and what needed body work otherwise. This gave the opportunity to ask questions which they covered with clarifications. They made sure each incoming part was the correct fit. Took sending those that were not right back to the supplier. In 1 case meant getting the lamp replacement part from Subaru direct. We were picked up at their location for the temporary rental with Enterprise and were able to leave the rental at the body shop when we picked up our car. This was convenient. On the 2nd Claim: Damages - Impact to driver mirror cracked outer mirror body, dents and scratches to multiple body parts including a poor attempt of a person I hired to cover the scratches (who made it worse) Outcome: - new mirror put on car - great body work and match on paint blending - 64 West Collision worked with budgeting best deal for all Follow On: - you always don't see the small details at pick-up. In our case we had two spots that only needed paint thinner to solve. With the primary claim, a small mark due to taping and with the second claim, a small area due to overspray from the guy I hired to touch up the scratches. Closing Comment: They are professional, all communications left me feeling comfortable and they carried through with a promise of satisfaction on work done.

Customer Service - 5.0/5.0 -

Professional on every call and with in-person conversations. All concerns addressed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0