686 Burnside Ave LLC

4.9 (1,420reviews)
99%
686 Burnside Ave,  Inwood,  NY  11096
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In operation 66 years.

Burnside Collision has been a staple in the 5 Towns since 1960. Family owned and operated. State of the art equipment with I-Car Certified technicians to make sure your vehicle is repaired properly. Free estimate with 2 NYS licensed adjusters and experienced office staff to assist in filing your claim. 24 hour accident towing. 516-371-3161

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,420)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and attention to detail. Many highlight that their vehicles were returned looking brand new, with repair work exceeding expectations. The team is frequently commended for keeping customers informed through daily text updates and calls throughout the repair process. Timeliness is a strong point, with numerous customers noting their vehicles were ready ahead of schedule. The friendly, courteous, and welcoming atmosphere is repeatedly mentioned, making customers feel valued and at ease. Several customers are repeat visitors, reflecting a high level of trust and loyalty. A few customers noted opportunities for improvement, including more proactive communication when timelines change and ensuring all requested repairs are completed as discussed.
AI-Generated from reviews written in the last 12 months
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"Burnside Collision exceeded my expectations! Im very happy to be serviced by them! Their expertise and service is by far the ..." Read more
"The service, communication and workmanship was outstanding I was totally satisfied when I got my vehicle I give ..." Read more
"... of schedule! They delivered my car clean and the workmanship of the repairs are top quality. Thank you for everything Burnside Collision!!" Read more
"... just did not know how worthy was the waited time. My car's repairment was so perfect. They even wash, clean and pollished my car in and out. Looks brand ..." Read more
"... at Burnside was helpful and very professional The quality of the repair exceeded my expectations" Read more
"... friendly. They sent me daily updates on my cars repair. My car was completed 2 days ahead of schedule! They delivered my car clean and the workmanship of ..." Read more
"Before I expect to get it which was amazing."
"... was courteous,friendly and extremely efficient. The work was superb and finished ahead of schedule!!" Read more
"Very proffenal and friendly. The work was finished 3 days earlier than expected. They really care about their customers.👍"
"Excellent service great communication highly recommend was fine ahead of time"
"... group of amazing people. Professional, and friendly. They sent me daily updates on my cars repair. My car was completed 2 days ahead of schedule! They ..." Read more
"Staff was so great about updates and communication. Ease in getting repairs done to my satisfaction. Highly recommend"
"... work was well-done. Strong suggestion for future: COMMUNICATE with your customer. If I hadnt called on the date listed as car would be ready, I wouldve ..." Read more
"... and coordinated my rental when I arrived. I also received frequent updates on the status of work being completed. 1010 experience." Read more
"... prompt, professional service. I especially like the texts I received keeping meinformed an updated on my car's status." Read more

Likely to Recommend

All my repairs looked fantastic and they made my car look brand new

Repair Quality

The car came out great inside and out

Customer Service

They did a great job and the car looked great inside and out

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing customer service. Any and every question i had, there was a response.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes, they are very reliable

Repair Quality

Everything was smooth and easy. The process was straightforward. I have no complaints.

Customer Service

Everything was fine and professional.

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you Jim for being kind, respectful, and professional. It was a pleasure doing business with you. Michelle MacLeod

Likely to Recommend

Repair Quality

I already did this survey, but I will say again that Jim was great, very kind, professional, and efficient.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was so great about updates and communication. Ease in getting repairs done to my satisfaction. Highly recommend

Likely to Recommend

Have used before always excellent servuce

Repair Quality

Great servuce and communication highly recommend

Customer Service

Great work

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great work

Customer Service

They kept me abreast on the progress.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Good morning Burnside auto team.. i really cant tell you how much i’m so happy to bring me vehicle to your business.. great job, great team..kind friendly.. i felt so comfortable & trust the team.. such a professional place to go.. job well done..Thanks again to Jim & is team @ 686 Burnside Ave LLC.. i would send everyone there to get their job done.. thanks again for a professional job well done

Likely to Recommend

Burnside auto is the place to take all your vehicle to be fix

Repair Quality

Customer Service

Just want to say this is the best place ever to have your vehicle taken care of.. such professional job done.. & a great staff make you feel good & tryst worthy.. I would not go anywhere else… for any other job to be done.. great experience from Jim & his staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good ,honest mecanics!The prices are great the customer service are excellent, the staff really respectfully and understanding . I had a car accident my two passenger side doors was damaged, my assurance referred me to burnside, after 20 days they call me back to get my car,I was exited to see how they fixed my car ,they sold some other problems not even mentioned on the accident, i bought my car for only the passenger doors too get fixed, I had a old battery need to be replaced they changed it for me,they fixed my right passenger mirror i don’t know how to describe ,any car accidents i refer you to this place you won’t regret it trust me,if you never try you will never know.

Customer Service

Super incredible place!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

very professional

Repair Quality

Customer Service

Great Job

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Try more.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very happy and certified I like your work

Customer Service

Thank you very much. I’m very pleased for your work.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

After repairs, car looks like it came out of a showroom

My Experience

Excellent service. Professional work

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing service and I appreciate the work that was done to the car.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

no comment, maybe do a little extra if that makes sense. Thanks.

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