ABRA - Fort Dodge
In operation 15 years.
DESCRIPTION From a single repair center back in 1984 to hundreds of locations across the country, ABRA has become a leader in the collision repair and auto glass repair industry. It is an unwavering commitment to doing things Right the First Time, On Time® and exceptional customer service that sets ABRA Auto Body & Glass apart. When you choose ABRA for your auto body repair or auto glass repair, you’ll experience a convenient, hassle free process designed to get you quickly and safely back on the road. ABRA takes care of the details including arranging your rental, coordinating insurance work, and keeping you updated along the way. ABRA’s I-CAR certified repair centers are equipped with the latest collision repair technology and staffed by highly trained technicians, so you can be confident your repair has met the most rigid quality and safety standards. And for added peace of mind, every auto body repair comes with a written limited lifetime warranty, valid at an ABRA location across
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
I was told the previous week by phone a loaner car would be available. But that didn’t happen. It became my responsibility to arrange for a loaner car. I was on the phone nearly two hours for that Abra called Friday afternoon and left a message my car was ready. I didn’t get that message as I was asleep and didn’t have Abra on my phone list. Saturday morning I thought to call Abra and learned my car was ready. I commented it’s good I called or I’d be paying for the loaner car for the weekend. Was told that’s right There was about 6 ft or more ice covered bricks at the entry making it difficult to walk there The work does look ok I think communication could be improved
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Abra told me they had everything ready for me that a rental would be ready. This didn’t happen. Was informed it’s my responsibility to take care of that through the Country insurance. Since it’s been so long since the accident to now it took so long to get parts in. After spending nearly 2 hours on the phone I discovered that the adjuster Anna was no longer with the insurance. It’s good I’d taken photos of Ms Groat’s papers and called her local rep. I didn’t know of the being a local company. Also Abra first said everything was ready. Then when I appear am told I should have kept in touch with that insurance company. It wasn’t a smooth experience as I’d been assured and I had no idea I was supposed to have done that. I’ve made calls to my insurance company who simply said it takes time to get in parts Abra called and left a message while I was sleeping the car was ready. I thought to call on Saturday to check. I hadn’t gotten that message. Evidently that’s my problem. The work on the car looks good. It’s good to have it fixed. I wish people I deal with could perhaps be more personable. I’m nearly 80 and evidently don’t realize how business is done these days. Might suggest ice treatment could be done at the entry way. It was treacherous entering using a cane.
Customer Service - 4.5/5.0 -
They did good work. I was confused thought I just replied to Abra. I wish all involved had informed me to stay in touch with Country insurance BEFORE the. Appointment not after. I had no idea Anna was no longer with the company and that I was supposed to keep calling. Apparently Country didn’t know Anna no longer was there either. I made several calls and was transferred to Anna’s number which only took messages. It was extremely frustrating to me to spend nearly 2 hours on the phone trying to get confirmation for rental on a loaner car. This accident was not my fault. It has cost me over $100 for rental insurance besides inconveniences. Ms Groat was on her phone and failed to stop behind me at the stop sign
My Experience - 0.0/5.0
Likely to Recommend - 2.5/5.0 -
Workmanship was poor, they did correct the problem and everything was satisfactory
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
Personal we're ok. It took 8 days to complete a job that they said would take 3 days after they put the wrong part on
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Very friendly and helpful
Customer Service - 4.0/5.0 -
Very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a wonderful job. My car looks brand new. Thank you. Tammi
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
The team was very helpful from start to finish. They made the process easy for me. They were friendly, courteous and the workmanship looks fantastic. I'm very happy with my experience, although I hope to never have to use them again, I would definitely go to them first if anything ever happened again. I would also happily give anyone a referral because I would know they were in good hands at Abra Autobody and Fort Dodge Ford.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was easy to get vehicle looked at and schedule the repairs and get parts ordered. The ABRA team is very helpful and efficient. I had a very good experience. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
People are very acomading
Repair Quality - 5.0/5.0 -
Outstanding serves treaded me with the up most respect
Customer Service - 5.0/5.0 -
Shop keep me informed
My Experience - 0.0/5.0 -
Very friendly , nice people to deal with, only wish they could have repaired our vehicle
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Very speedy.