ABRA - Rochester
In operation 32 years.
From a single repair center back in 1984 to hundreds of locations across the country, ABRA has become a leader in the collision repair and auto glass repair industry. It is an unwavering commitment to doing things Right the First Time, On Time® and exceptional customer service that sets ABRA Auto Body & Glass apart. When you choose ABRA for your auto body repair or auto glass repair, you’ll experience a convenient, hassle free process designed to get you quickly and safely back on the road. ABRA takes care of the details including arranging your rental, coordinating insurance work, and keeping you updated along the way. ABRA’s I-CAR certified repair centers are equipped with the latest collision repair technology and staffed by highly trained technicians, so you can be confident your repair has met the most rigid quality and safety standards. And for added peace of mind, every auto body repair comes with a written limited lifetime warranty, valid at an ABRA location across the country.
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Great job with great communications!! Vehicle looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kelly always does a great job making my vehicle look better when i get it back!! Great communication throughout the process.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was excellent experience with good communication and great customer service.
My Experience - 5.0/5.0 -
Kelly was so nice and accommodating. It was a pleasure working with her
Likely to Recommend - 5.0/5.0 -
Will absolutely recommend and return myself!
Repair Quality - 5.0/5.0 -
Ian and the rest of the Abra team were wonderful. They did any excellent job and were so helpful and thoughtful throughout the process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
A few times they stated they would call with an update and did not.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
good service
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Pretty good service
My Experience - 5.0/5.0 -
You guys did wonderful job thank you Nationwide recommended Abra for US thank you for job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Abra they did wonderful job thank you for the recommendations
My Experience - 5.0/5.0 -
Only thing I was upset about was playing cat & mouse. I was told Id get phone call updates when I didnt and I think it'd be beneficial that if the vehicle is waiting on an inspection or a part for another day that the owner of the vehicle should be called. Otherwise appreciated the good work on my truck.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It appears to be a fine job and they were very customer-oriented.
My Experience - 5.0/5.0 -
Great staff and awesome repair!
My Experience - 5.0/5.0 -
As always you guys provided great care of our car and excellent customer service!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work done was really good and it was so nice to get into a very clean car. Thank you!
Customer Service - 5.0/5.0 -
All of the staff were very nice and helpful. I was well informed through the whole process of my car repair. Thank you!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very impressed! This was my first experience with Abra. The front desk staff were very helpful and informative of the process and helped me out of unnecessary fees! I got my car back from the shop 3 days sooner than I was quoted, and exceptional repair work was done. I cannot be happier with my time at Abra, and will be sure to promote the brand to others who need reliable service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend Abra to anyone who needs a repair.
Repair Quality - 5.0/5.0 -
I’m very satisfied with the repair quality. I would rate Abra - Rochester a 10/10.
Customer Service - 5.0/5.0 -
I’m very satisfied with the repair quality. I would rate Abra - Rochester a 10/10.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
First class service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was really please on the job they did on my car it look great. Kelly and the staff were very pleasant. Thank 😊 you
My Experience - 5.0/5.0 -
Kelly R has done such a good job on fixing my car aswell as being very understanding and helpful. She helped me understand what’s wrong w my car aswell. Great worker :)