ABRA - Rochester
In operation 32 years.
From a single repair center back in 1984 to hundreds of locations across the country, ABRA has become a leader in the collision repair and auto glass repair industry. It is an unwavering commitment to doing things Right the First Time, On Time® and exceptional customer service that sets ABRA Auto Body & Glass apart. When you choose ABRA for your auto body repair or auto glass repair, you’ll experience a convenient, hassle free process designed to get you quickly and safely back on the road. ABRA takes care of the details including arranging your rental, coordinating insurance work, and keeping you updated along the way. ABRA’s I-CAR certified repair centers are equipped with the latest collision repair technology and staffed by highly trained technicians, so you can be confident your repair has met the most rigid quality and safety standards. And for added peace of mind, every auto body repair comes with a written limited lifetime warranty, valid at an ABRA location across the country.
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Appreciated the communication and regular updates on the progress. The work that was done was perfect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Loved the communication and updates on progress. The work done was great and loved that they took the time to clean my mats on the inside!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ian was very professional with updating me throughout the process. The young lady at the front desk was also extremely helpful. 10/10 would recommend this company for any vehicle needs. Great job all around!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ian and Jessica were very helpful in answering our questions about the repairs, replacement parts and their process. They kept us in the loop every step of the way. Our vehicle was cleaned inside and out when we picked it up! Excellent work and excellent service!!! Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I was not expecting the interior of my car to cleaned. It is a detail that you guys went the extra mile.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You did a great job and it looks amazing!
Customer Service - 5.0/5.0 -
Kelly was very helpful and kept in communication with me.
Returned Clean
My Experience - 5.0/5.0 -
Kelly has been excellent in communication and demonstrated super customer service coordinating shuttle service. Highly recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is the 2nd time you have worked on the Toyota. Both times very helpful and work was outstanding. Kelly is always a joy to work with!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful service and Kelly is a joy to work with. You have serviced my vehicle twice, both excellent good. I'd recommend you for repair
Customer Service - 5.0/5.0 -
Kelly is great to work with.
Returned Clean
My Experience - 5.0/5.0 -
Eddie was awesome! Who ever repaired my jeep did an amazing job!! The work was so clean and professional!! I highly recommend ABRA!! Thank you for making my baby better!!
Likely to Recommend - 5.0/5.0 -
These guys were awesome! Eddie is the best!
Repair Quality - 5.0/5.0 -
Awesome service!! My jeep looks amazing!! Well done! Would recommend!
Customer Service - 5.0/5.0 -
Everyone was super nice!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They kept me well informed on the progress of the repairs. Accommodated my schedule, and returned my rental vehicle for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The crew at Abra in Rochester went above and beyond with their customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The interactions were absolutely fine: friendly, professional, and timely. However, I was given an initial quote, agreed to the service to be done, and then twice afterwards was told that things had not been added into the initial quote by mistake, which ended up increasing the price by several hundred dollars, at which point I basically had to agree to.
Returned Clean
My Experience - 5.0/5.0 -
Great job done thank you!!
Likely to Recommend - 5.0/5.0 -
This is my second time using Abra for car repair - I like them and would absolutely refer others to them.
Repair Quality - 5.0/5.0 -
My car looked beautiful when I picked it up and ran perfectly
Customer Service - 5.0/5.0 -
I was kept in the loop all along the way and felt confident staff was doing their best to finish my vehicle as they dealt with ordering parts and other real-life details of the job.