ABRA - Rochester
In operation 32 years.
From a single repair center back in 1984 to hundreds of locations across the country, ABRA has become a leader in the collision repair and auto glass repair industry. It is an unwavering commitment to doing things Right the First Time, On Time® and exceptional customer service that sets ABRA Auto Body & Glass apart. When you choose ABRA for your auto body repair or auto glass repair, you’ll experience a convenient, hassle free process designed to get you quickly and safely back on the road. ABRA takes care of the details including arranging your rental, coordinating insurance work, and keeping you updated along the way. ABRA’s I-CAR certified repair centers are equipped with the latest collision repair technology and staffed by highly trained technicians, so you can be confident your repair has met the most rigid quality and safety standards. And for added peace of mind, every auto body repair comes with a written limited lifetime warranty, valid at an ABRA location across the country.
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I am grateful for the team at Abra. They made sure everything was taken care of In a timely manner. Thank you for the great work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good communication, ready as expected, fair price
My Experience - 5.0/5.0 -
Kelly and the team there are fantastic. The work is truly exceptionally.
Likely to Recommend - 5.0/5.0 -
My Mother in Law has been there twice in tbe last year for repairs
Repair Quality - 5.0/5.0 -
Kelly was fantastic to work with. The repair was completed in a timely manner. I was kept informed as to the progress for completion . The repair looks flawless. I will always recommend AABRA to friends and family.
Customer Service - 5.0/5.0 -
Service was fantastic.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
My truck had a check light came up twice now
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kelly was very nice and helpful
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Dealy was a problem and no indication given at the beginning about the time needed to complete the work
Customer Service - 4.0/5.0 -
Delay in getting an answer
Returned Clean
My Experience - 5.0/5.0 -
Looks almost brand new. Inside Ed cleaned beautifully
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Abra customer service excellent and i would recommend to anybody's whoever need car Bodyshop
Customer Service - 5.0/5.0 -
They are great
Returned Clean
My Experience - 5.0/5.0 -
❤️❤️the caddilac looks like when i bought it .over joy thank you all 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service. Communication during repair was greatly appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The customer service representative did not explain that they would have to keep my car for a period of time. With me not knowing the process and him stating "it won't take long" I thought it was something I could wait for. Therefore, had to reschedule original appointment. His response "my bad" The shuttle driver was amazing!
Returned Clean
My Experience - 5.0/5.0 -
It took an extra week but it looks great and I love the detailing
My Experience - 5.0/5.0 -
Excellent communication and quick repair. Also I was very impressed that my car was cleaned and detailed inside as well! Was a nice surprise! Felt like I was getting into a brand new car!
My Experience - 5.0/5.0 -
They did a wonderful job and it looked amazing when I picked it up. Kelly was awesome to work with!!!
Likely to Recommend - 5.0/5.0 -
My experience with Kelly was top notch so I would recommend Abra because it all starts with customer service and she’s a 10!
Repair Quality - 5.0/5.0 -
Kelly was wonderful to work with. My car looks brand new again!!!! Thank you so much.
Customer Service - 5.0/5.0 -
Kelly was wonderful to work with. My car looks brand new again!!!! Thank you so much.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was fantastic through this entire process.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We enjoyed the relaxed professional competence. Any questions were answered and the final appearance of the car was more than we would have expected.