AC Automotive of New Britain
In operation 41 years, 4 years at this location.
AC Automotive Inc. opened its doors in 1985 in West Hartford Connecticut. What once was a three bay repair facility and gas station has since evolved into an eight thousand square foot state of the art collision center. We have since expanded further, opening a second location in New Britain for added convenience, and to get your vehicle back to you faster than ever! We are a family owned an operated business, which believes that every customer should be completely satisfied. It is this motto that has helped our business thrive throughout the years. With a professionally trained staff and the most current equipment, we are prepared to repair your vehicle in as little time possible with the highest quality of workmanship. Also, we will contact and work directly with your insurance company for you. Our staff will even be happy to arrange your rental vehicle. At AC Automotive Inc. we will make a smooth transition from damaged vehicle to being back on the road.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great and service was very good.
Customer Service - 5.0/5.0 -
Very good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and they did an amazing job fixing my car.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
everything seems ok
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an amazing job
Customer Service - 5.0/5.0 -
The customer service was very polite .
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication- great work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
OUTSTANDING JOB VERY QUICKLY DONE
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
The “middle rating” is due to the terrific job on the exterior work of the damaged door. However, offsetting the good work were issues with the electrical connections after doing the repair work on the door. The 4 issues that follow were in perfect working order when the car was dropped off for repair: 1. dome lights in the interior overhead do not work, they will not come on. It’s like they are no longer connected to the car’s electrical system. 2. there is an issue with the remote lock/unlock key fobs; the two that came with the car no longer are connected for some reason. Again, it’s like they are no longer connected to the electrical system or to the remote start system. 3. I have to lock the car manually, which I have never had to do as long as I have own the car since 2016. I now have to unlock it manually, inserting the key in the door, however upon opening the door, the car alarm goes off, which only turns off when I put the key in the ignition and start the car. 4. the dashboard clock keeps resetting every time I turn off the car and remove the key from the ignition. In summary, the exterior looks good, but it looks like the electrical was not reset properly when the repair was completed. None of the 4 issues described above were a problem and were not evident until late Friday evening (car was picked up Friday morning). I have an appointment with my Subaru dealer to look over the electrical later this week.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Repair job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work.