Addison Auto Center
In operation 45 years, 27 years at this location.
*** PLEASE call for appointments *****Addison Auto has been providing mechanical AND collision repair to the Denver metro area for almost 40 years. We work on all types of vehicles and accept all brands of insurance. We are AAA accredited, BBB accredited for 18 years, and have won a Super Service award from Angies List for many years. We are Honda/Acura and Subaru Collision Certified.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Job was completed much sooner than expected.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
They do good work but they have a policy where they don't take the work without the check. I can understand that but it wasn't obvious at the outset. Then when Erin specified that, I was like okay, and then 10 minutes later someone else reminds me I have an appointment on Tuesday. I do like the work they did but it was a small job and no excuse to mess this up. At times there was almost an uncomfortable air about getting the check beforehand and I almost went elsewhere just because of the attitude. I believe it's not what you say, it's how you say it and there could be an improvement in diplomacy there. But I do think they do great work.
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated my car was done 3 days early! I appreciated the daily updates on progress. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Area of repair seems to be producing squeaking sounds that I will now have to have a mechanic look at.
Customer Service - 1.5/5.0 -
I requested feedback on status of damage and got no response after several contacts.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0 -
There were a couple of issues (hood not seated correctly, one dent had been missed, and the interior lights were ot working when I picked up the car. However they fixed them quickly and efficiently on a second visit.
Customer Service - 1.0/5.0 -
The lady at the shop did not return any calls whatsoever, and when I finally got hold of her, she refused to give me any information as to when my car would be ready, even after repeated questioning. She flat out refused to give me even an approximate guess, so I could make other plans (since they had my car for a month and the renatl was only a month). However, upon returning my car to fix a few errors, I dealt with the production manager, and he was superb.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Requested repairs were not all finished when I picked up the car and had already paid. Leah is taking care of it--hopefully in a timely fashion. It's an inconvenience at best. I will be happy when it's all over. Thanks, Laura Clark
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Both Victor and Leah made sure that the work was completed correctly. I appreciate their thorough follow-through, both written and verbal. Communication with me through every step was A+.
Customer Service - 5.0/5.0 -
Although there were a few snags along the way, I really appreciated all the help by Erin, Leah and Victor. Ultimately, the body work was completed to my satisfaction.