Advanced Body and Frame
In operation 31 years.
Advanced Body & Frame is a family-owned and operated collision repair center located in Truckee, California, since 1995. Our goal is to provide high quality repairs to all of our customers. We have a team with exceptional skills and auto repair knowledge. Our office staff and estimators are happy and ready to help; they can work with all insurance companies. We provide a high level of communication throughout the repair process. We have top-of-the-line equipment and materials, our facility can handle all repairs. We are proud to be North Lake Tahoe's largest and most reputable auto body repair center. If you need to email us for any questions or need an estimate, the email link is located on the top right with the map and directions.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The communication was excellent and the job done was great.
Customer Service - 5.0/5.0 -
Nielsen was fantastic to work with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Insurance company was difficult and made process very long.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, timely fashion. Great customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
To be Determined. See question # 1
Repair Quality - 0.5/5.0 -
I brought in an aftermarket rear bumper and tail light assembly to be replaced. When I arrived to pick up my truck, the rear tail light on the New assembly did not work (All lights worked when I dropped it off). Also, when I went to get gas I noticed the end plastic "cap" above the bumper was loose.....by the time I got home it was gone. So I had to shell out another $100.00 to replace that. I'm brining it back in on the 28th.
Customer Service - 3.5/5.0 -
So far Customer service is fine. See previous comments from first question.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I don't plan ever coming back. It's very important to be able to explain what I need fixed and get it fixed in one day. My shop is mobile, it's called my truck. I need it to work
Repair Quality - 1.5/5.0 -
You did not fix the main item I brought my truck in for. I came in personally to make sure you where replacing the driver door hinge pins. your bid had a breakdown of parts but were part # only. I don't know all the part #. I don't know any of these # mean anything to me . Learn English Sorry very harsh but there was a serious language barrier
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0 -
Sticker is still on my car. Unfortunately had to communicate that a small price was missing from my mirror, that would not have been added if I hadn’t said something.
Customer Service - 2.0/5.0 -
Disclaimed I would not be able to return to pick up my car before 5pm, you assured me that it would be fine to leave my keys in the car. At 3pm, I received a call my car was ready, And I reiterated to please leave my keys in the car. You assured me there were plenty of cameras on-site for the safety of my car. At 4pm, I called to pay over the phone, trusting that all the work was completed. At 4:30pm, I received an email alerting me that I would need to return my car for one piece that Subaru forgot to drop off, albeit it was a “3-minute fix”, it was not communicated when I spoke to you 1. when I was alerted my car was ready and again, 2. when I called to pay. At 4:50pm, I received a voicemail stating that you could not, in fact, leave my keys in my car. When I returned the call, the shop was closed and I was unable to pick up my car as promised. This was a direct miscommunication, causing distress on preplanning for pickup. After discussion when I was able to pick up my keys, I asked about a follow-up for a different service on the hood of my car, and was promised a quote on Monday, 3/29, but did not receive one. I did not receive any type of compensation on the initial service, or any offer to deliver my keys to me. Nor did you follow-up with the second request for service, which regretfully did not resolve trust on any future service or positive recommendations.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nielsen was amazing and always keep me updated on the status of the vehicle.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes , Highly recommend advanced auto body and frame!
Repair Quality - 4.5/5.0 -
Great job!
Customer Service - 5.0/5.0 -
Nielsen , communicated& was very informative ! And kept me posted on all updates!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Me gusta mucho el servicio k ofrecen ,,quede contenta con el trabajo que realizaron a mi carro ,,y satisfecha con la amabilidad de las personas,,,Gracias advanced Body frame.
Customer Service - 5.0/5.0 -
Muy bien Gracias,,contenta con el trabajo k realizaron y el personal súper amable
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looked brand new when returned!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great front office and great work