Akiki Auto Body

4.7 (935reviews)
95%
1550 River Street,  Hyde Park,  MA  02136
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Shop AssistantSparkles

Akiki Auto, located in Hyde Park, Massachusetts, was founded in April of 1986 by Mounir and Laura Akiki. We specialize in collision repair, wheel repair, and auto painting. Our goal was to establish a business that would be operated with honesty and integrity and with the hope of passing it down to future generations. In 1997, it did just that – the business was passed down to their children. Since then, the company has grown in both services and square footage. The family is very dedicated to servicing its customer base. Very few shops have the level of talented technicians that our shop has. We select and keep only the best, and keeping them is the top priority at our shop. We look for those with unique qualities in our technicians that show dedication, honesty, and integrity to the job. We make sure you get the very best eagle eye looking over your car to repair it and make it dependable.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Russian
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Chrysler
Dodge
Fiat
Ford
GM Basic
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Rivian Fleet – Vans
Rivian Passenger – R1T/R1S
Subaru

Reviews (935)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, often describing their vehicles as looking brand new or better than before the accident. The team is widely recognized for outstanding customer service, with many customers highlighting the warm, family-like atmosphere and professionalism. Communication stands out as a key strength, with regular text updates and proactive outreach keeping customers informed throughout the repair process. Timeliness is frequently commended, with several vehicles completed ahead of schedule. Interior and exterior detailing upon return exceeded expectations for many. A few customers noted areas for improvement, including occasional delays in repair timelines, isolated cleanliness concerns such as items left in vehicles, and instances where communication could have been more consistent. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"Extremely professional, communicated well, work was outstanding. 10 out of 10!"
"Phenomenal job guys! Its like new again! Thank you very much!"
"Akiki went above and beyond my expectations by keeping me informed during the repair process and offering exceptional service for the return of my car."
"... repair issue that they addressed immediately. the staff were all very courteous and professional." Read more
"Quality of repair, service and workmanship meet and achieve expectations."
"... on with my car and that the car was in good hands. The constant communication made me feel at ease and comfortable with the process. Thank you to everyone." Read more
"Their customer service was top tier. They let me know everything they did with text messages and communicated clearly."
"Again the work done to the car looks great and the steps taken to keep me involved where greatly appreciated"
"Really easy process , great communication"
"I was not contacted or made aware of this. Communication was minimal in regards to the status of completion of the work, and did not occur at all about trying ..." Read more

My Experience

Sakoya Bennett, make it a smooth experience from the first day. And Paul explained everything that was done to the car. Thanks

My Experience

Great service and facility. Very positive experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Excellent work superb customer service

Customer Service

Excellence in customer service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Communication was excellent. They kept me informed every step of the process.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everyone at Akiki is knowledgeable, responsive, and professional. Highly recommend their company.

Customer Service

Excellent ..

Returned Clean

My Experience

Well, I haven’t seen it just yet, but I’m assuming everything’s going to look great

Likely to Recommend

Repair Quality

Vehicle looks like brand new thank you

Customer Service

Returned Clean

My Experience

Excellent service! Thank you.

My Experience

I had a great experience with Akiki Autobody. The whole team, including Edgar, Paul and Leo were helpful and informative throughout the whole process. I received periodic updates, which was great. The car looks amazing and would highly recommend.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

You made everything about this experience wonderful and the work you did was top notch. I will highly recommend you!

Likely to Recommend

Repair Quality

Team was very professional. Very satisfied with the service. Definitely recomend it to any one.

Customer Service

Team was very professional. Very satisfied with the service. Definitely recomend it to any one.

Returned Clean

My Experience

Excellent! Extremely satisfied once again!

Likely to Recommend

I had issues with insurance coverage and responsiveness but Akiki went above and beyond to get my vehicle repaired and back in my possession in a timely manner.

Repair Quality

My car looks like brand new

Customer Service

The employees at Akiki are professional and helpful.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My car looks like it is new again!! Akiki was amazing - great with communication and outstanding work. Would definitely go again!

My Experience

Fantastic service from a great team

Likely to Recommend

Repair Quality

The Service was great from the front office to the quality of the work. I’m very pleased with the work .

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Great to do business with

Customer Service

Awesome

Returned Clean

My Experience

Good job guys, keep the good work.I’ll be glad to come back again anytime and refer my family and my friends there because of good customer service from Samantha M. Thank you.