Al Serra Auto Plaza
- Free Estimates
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | 7:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service.thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Right now not to likely. My husband, myself and my daighters have bought our cars from Al Serra since the 70's that is why I am so disappointed.
Repair Quality - 0.5/5.0 -
I will take your survey as when they are done fixing the things that I should have never had to go back to get fixed!
Customer Service - 1.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was completely 100% satisfied with the work done on my vehicle thank you so much I would highly recommend you to anyone
Customer Service - 5.0/5.0 -
They were the best
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Already filled out, happy with service but wrong decal was put on. Decal ahould of been z71 not 4 x 4.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Horrible communication and vehicle was not completely fixed still waiting for a call back from the body shop I called yesterday morning and still no call back at 4 pm the next day
Repair Quality - 1.0/5.0 -
All repairs were not completed only the body work was done no mechanical work was completed. New tire was mounted on the right front wheel and keeps going flat.
Customer Service - 0.5/5.0 -
I call and leave messages for the body shop to call me but never receive a phone call back
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Once scheduled the service was great, but it took multiple phone calls to finally get connected to speak with someone. I had also left multiple messages to get my service scheduled that were not returned.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Car was still broken when I came back the first time to pick it up. Was it not test driven after repairs were done?
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
loaner cars for body shop work should not be from enterprise when body work usually takes longer than service work !! also was not told in advance by the body shop that had to pay enterprise a $50 deposit plus be pressured 4 additional out of pocket fees by enterprise car rental company!!
Likely to Recommend - 4.0/5.0 -
all depends at this point
Repair Quality - 4.0/5.0 -
it looks ok 2 me but others have stated they can see exactly where it was fixed
Customer Service - 4.0/5.0 -
not happy they didnt give me all the details up front!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Paint looked great but there was some overspray in the door jamb