Al Serra Auto Plaza
- Free Estimates
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | 7:00 am - 3:00 pm |
My Experience - 5.0/5.0 -
You guys did a great job thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I've given you a dozen chances over the years and I am DONE!
Repair Quality - 1.5/5.0 -
Drove 30 minutes to pick up vehicle on a Saturday. I had asked that they go over the work very critically because I've had to bring vehicles back every time they've done collision work over the past 10+ years. Upon looking at the truck, it had obvious scratches in the fresh paint from cleaning with a dirty rag or a snow brush, or both. I again had to leave the vehicle for it to be corrected.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
We repeatedly asked to have the contact number on file updated to a different phone number, were told it would be, and it never was. Even this survey was texted to the number we aksed you to stop contacting. Please figure out a way for customers to update their contact info with you, or allow your communications staff to update it directly in the system.
My Experience - 0.0/5.0 -
Car not working properly, after 3 months, yes 3 months, in the shop. How satisfied should I be?
Likely to Recommend - 2.5/5.0 -
Not yet sure
Repair Quality - 2.5/5.0 -
Picked up the car covered in snow. Been frigid and snowy since then. Have not had any time to evaluate it. Since it took 3 months to fix, I would like a little more time to test it out!
Customer Service - 5.0/5.0 -
Jennifer and David were excellent at keeping us in the loop. Jennifer should be training all of your people on customer service!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
My License plate The Red Bling trim is cracked & missing pieces... Other than that it its gooDa!!
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Aaron was treated better when getting questions answered or calls needed to be returned. Although Jennifer was great and had no issues with her just with her co-workers
Returned Clean
Likely to Recommend - 5.0/5.0 -
We have purchased several automobiles from Al Serra. We purchase an automobile from an other dealer.NEVER again!!!Al Serra is the best!!
Repair Quality - 5.0/5.0 -
Kelly Brown was exceptional. She went above and beyond to make sure that we knew what stage our repair work was. She kept the lines of communication open. She worked extremely had to make everything easy for us.
Customer Service - 5.0/5.0 -
Kelly Brown again, went above and beyond
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
In addition to repairing the vehicle, the vehicle was completely cleaned and presented back to me practically new. Their efforts were very much appreciated.
Customer Service - 5.0/5.0 -
All the people in customer service were very friendly and very helpful.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will continue to use and recommend AlSerra body shop.
Repair Quality - 5.0/5.0 -
Al Serra body shop took care of my vehicle and all concerns. They worked well with my insurance provider.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was done very professionally and professionally Jennifer was great at one issue with my parking Assist. I called her and she says to bring it in or get it when I get my oil change done whatever it’s convenient for me. She was great thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with what the work they did. Jennifer is very professional very pleasant. Everything was done in a timely manner. I had an issue with my parking. Assist called her. She called me back. Told me to bring it into my convenience. Just call for an appointment or I could bring it in and have it done when I get my oil changed whatever was convenient for me. Thank you.
Customer Service - 5.0/5.0 -
Very happy with the work that was done. Jennifer was very pleasant and professional. I had an issue with my parking Assist. I called her. She called me right back. Told me I could break it in with appointment or when I bring it in from my oil change just let her know and we’ll get it taken care of at that time. Very good thank you.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for repairing my car ahead of the original time estimate..I was kept informed as to the progress being made..everyone was very helpful & courteous..thanks again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service…everyone was efficient and courteous..work was completed ahead of time..which was appreciated..
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jackson was such a gentleman! Cleaned my car off due to all the snow!!! These guy's are the best here! I've only gotten my vehicles from here oil changes if I need anything worked on my car I only go here thanks you guys! Merry Christmas
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very happy with their service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great service. Very professional.