Al Serra Auto Plaza
- Free Estimates
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | 7:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great service. Very professional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I give a higher score here only because I have had very positive experiences in the past. This is the first time it has gone wrong.
Repair Quality - 3.0/5.0 -
I think the repairs is good, but the customer service and communication experience was poor. in the end, my car was delivered to me, which was very helpful, and I am appreciative of that, but it was only necessary because of other errors.
Customer Service - 2.0/5.0 -
The original estimate was wildly incorrect, there was poor communication (none/inaccurate) at every stage.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
grear job!! Service was good !!
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Thank you
Repair Quality - 5.0/5.0 -
Thank you so much for making my car one color again.
Customer Service - 5.0/5.0 -
Thank you so much for making my car one color again.
Returned Clean
My Experience - 0.0/5.0 -
Received initial quote for tire replacement using points during last oil change but when it was time to replace it during this visit, I was charged for a more expensive tire and they didn’t deduct my points. Can someone call me at 8102232348?
My Experience - 5.0/5.0 -
Jennifer was super. If she's not a manager she should be. I appreciated the warm reception when I pulled in. Got my car in right away. Got me a super cool jeep for my loaner. She secured the next purchase of my terrain 2025 from Al Serra because of her exceptional service. Thank you Jennifer when they come in please call me 810-407-0301
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Finished repair on time and took care of everything. Good customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Put part on correct. However is making noises at take off in the engine which were not doing before the Cat was cut off and there’s a ton of oil leaking out more than ever before
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have no complaints
Customer Service - 5.0/5.0 -
Everyone was so pleasant and went above what they needed to to help me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Great people and service but there were instances where some didn’t know about my service need(s) or who my coordinator was. Seems like there’s a call service used to outsource inbound calls
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely will recommend!
Repair Quality - 5.0/5.0 -
The work was fabulous and especially how the inside of my car was cleaned! Didn't expect that! Thank you so much! Whoever cleaned that inside deserves a raise! 😁
Customer Service - 5.0/5.0 -
I liked that they kept me informed on the progress on the work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The entire experience was EXCELLENT!!! I'm grateful to the staff for their kindness and professionalism. ❤️🙏😊
Customer Service - 5.0/5.0 -
Customer service was EXCELLENT! I'm grateful for their kindness and professionalism! 😊🙏❤️
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
David (Body Shop) and Aman (Service Center) were both fantastic and provided exceptional customer service and communication keeping me up to date on everything.
Returned Clean
My Experience - 5.0/5.0 -
Josh (service advisor) was extremely helpful and service was completed efficiently
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wonderful job - very easy to work with your body service area - they were great -and did a great job and timely - thank you !