Al Serra Auto Plaza
- Free Estimates
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | 7:00 am - 3:00 pm |
My Experience - 5.0/5.0 -
Wonderful job - very easy to work with your body service area - they were great -and did a great job and timely - thank you !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Grateful it was done in a timely manner. Looks good..everyone was very polite
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciate being informed about which stage of the repair process was talking place.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Body shop customer service was EXCELLENT!! I would recommend them to anyone!!!!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good jobs done get a lot of talk to people looking for body work
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
We are very pleased with the job done on our blaser
Returned Clean
My Experience - 0.0/5.0 -
The repairs were great. I was disappointed on communication. I had to drive up to shop twice to get status. I had left multiple messages before each time.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Repair was done great. Very disappointed in communications. After leaving multiple messages twice I had to drive dealership for status.
Customer Service - 1.5/5.0 -
Happy with repairs. The communication was terrible. After leaving multiple messages. Twice I had to drive to dealership for status.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very good about communicating the progress to me. I am very satisfied with the work!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything looked great👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
NOT SERRA"s fault that GM has aparts problem. Waited 2 months for a part. We had to rent a car so we were anxious to get it back and cleanup was a little slow. Staff was great.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
I drove my car home, pleased with auto body repair job. However, after driving about 50 miles my engine light came on. I was very disappointed that this wasn’t taken care when it was repaired from my deer accident.
Customer Service - 5.0/5.0 -
Matt Pugh let me know all along the way the status of the repair.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Repair timeframe and communication with body shop was excellent however repair quality and fitment of parts was subpar.
Repair Quality - 2.5/5.0 -
Communication from the body shop and repair time frame were excellent, however there are two spots on right hand front fender where paint is damaged, it appears to be from when the hood was reinstalled, the front bumper to grill does not appear to be set correctly, there is about an 1/8” gap between the two and the left fender above where the headlamp is located is still noticeable that damage had previously occurred in this location.
Customer Service - 5.0/5.0 -
Customer service and communication from the body shops service advisors was excellent.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was handled with great professionalism and in a timely manor it was easy and an enjoyable experience