Al Serra Auto Plaza
- Free Estimates
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | 7:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
This is the second time we’ve used the body shop for repairs. I was so pleased the first time, I had to bring it back this time.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
The work was half done. Was not the repair I was promised
Repair Quality - 1.5/5.0 -
Had to ask the body shop to reduce body work 5xs because they'd created more scratches on my vehicle. The had to get a professional of 40years to look at the work to do it right🙄 irritating!!!
Customer Service - 2.0/5.0 -
Customer service was acting like they didn't see what I saw on my vehicle. When they said my car was ready, the areas that I pointed out was not even done, as if they never told the bodyshop my issue
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Just got it back . Only drove it so far about 20 miles so need some time to make sure it’s all working properly. Would like to give a great job shout out to a employee that I was very pleased with regarding his customer service support MIKE BREWER BODY SHOP ADVISOR
Customer Service - 5.0/5.0 -
AL SERRA Take him to lunch he gave great customer care MIKE BREWER BODY SHOP ADVISOR
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was completely satisfied from start to finish. The Al Serra team and MIKE BREWER especially made me feel welcome and appreciated and top priority.I was involved in a hit and run my driver side vehicle door was damaged and for so long we just got use to it. Not only did they fix the door perfectly they gave us day to day updates as well as cleaned the interior of our vehicle after the work. It did take some time but overall great team great experience
Repair Quality - 4.5/5.0 -
I was completely satisfied from start to finish. The Al Serra team and MIKE BREWER especially made me feel welcome and appreciated and top priority.I was involved in a hit and run my driver side vehicle door was damaged and for so long we just got use to it. Not only did they fix the door perfectly they gave us day to day updates as well as cleaned the interior of our vehicle after the work. It did take some time but overall great team great experience
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Phone calls are rarely returned.
Returned Clean
Likely to Recommend - 0.5/5.0 -
My Cadillac app shows me when the car is moved and it only seems to have been moved after I called for an update.
Repair Quality - 3.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Timing and quality
Customer Service - 3.0/5.0 -
The panel lines don’t match up, from opposite sides on the repair. Possibly a small crack near the headlight in the paint
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work. Car looks fantastic
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was kind and helpful
Customer Service - 5.0/5.0 -
Wonderful