Alan Jay Enterprises of Wauchula
In operation 36 years, 17 years at this location.
I-Car Gold Class certified collision repair facility. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
It took for ever for my car to be repaired. They never called me for updates I would have to call them. The would fix one thing and then something else wouldn’t be right. I was paying out of pocket for a rental because my car was not finished on time. Finally after complaining to the manager he provided me with a loaner. I will never take my car back there for repairs again.
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
It took a couple of days longer than promised but the work looks wonderful.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Shop employee gave great service in repairing my 2016 Camary Thanks Alan Jay. Carol Gause
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Communication was very clear and easy.
Repair Quality - 5.0/5.0 -
MANAGER RODRIGUEZ AND ASST MANDY VERY PROFESSIONAL ,FRIENLY, AND ASSURING . HAS A STRONG DESIRE TO SATISFY. Very good team. Would refer to anyone
Customer Service - 4.5/5.0 -
Very good job. PAINT SHOP MGR IS VERY GOOD. BEST I EVER SEEN AT ALAN JAY WAUCHULA.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would not not recommend it.
Repair Quality - 1.0/5.0 -
The over $600.00 part for my driver side window wasn’t even ordered. I of course had to pay over 200.00 up front. I finally stopped in one Friday afternoon to check on it. A manager heard me talking about it and got my name. He went back to the back for almost 10 minutes, came back to let me know to have my car back in Monday morning at 8 and they would have it repaired.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Body shop called several times to update repairs and delivered as promised on a short timeline. Great job!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and work was on time
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
The Kia dealership was great! The body shop in wauchula not so much
Repair Quality - 2.0/5.0 -
How does your team have my car for about 3 months and take the door frame apart twice, yet still miss all the scratches on my window? Now I have to get it fixed myself. I noticed two small scratches on my steering wheel center that where not there from the accident or before the accident, seems like negligence from holding tools or keys while driving it around. I have a scratch on the passenger window on the inside that is new from negligence, why was that side even touched? I have a scratch on the exterior door frame that was forgotten or caused by your team as well. My door is not even mounted properly so the latch makes a loud click and slides back and forth scratching the paint. The hood has a deep hole in the paint that may require repainting too. That was what I noticed since I got the car back. I was told it was getting “washed” the day I picked it up, but I got there 3-4 hours later and there was dirty/sand all over the window seals so I had to wash the car before it would scratch up the glass. Management was terrible and forgot about my car for weeks and tried to blame it on the management that quit?! But it’s their job to see what’s already on the lot.
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The new management was fantastic. They Found the part I was waiting on and repaired it the same day I talked to them. Thank you very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I already did the survey once, but I'll tell you again. The new management was excellent, and I was very happy and pleased.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I wouldn’t recommend your dealership or your body shop to anyone. I see the reviews on Google are great when it comes to your sales department but when it comes to your service department, your reviews are horrible. I would never recommend anybody at least going to your service department, and doing anything to their vehicle, due to the lack of professionalism, and the lack of communication that they use.
Repair Quality - 0.5/5.0 -
When I first picked up my truck, they said it was ready and I noticed the bumper was not centered. The second time that I went to go pick it up I noticed that the paint on my hood was chipped off due to them using a pressure washer. When I drove away, my steering wheel was turn to the left while I was driving straight and they said that they did an alignment. The third time that I want to go pick it up Jeanette Rodriguez told me that the mechanic said that the tire was still towed in and not aligned But to drive it off like that. On top of that they said that they would charge me $450 to repaint my hood that they damaged. Allen and J damaged my hood more than what it already was to the point where now it looks ugly and they want to charge me $450 to get it repaired . That is just ridiculous. If you ask me. Three times I went to pick up this truck and all three times this truck was not ready. So this day that truck is still not driving straight on the road. Thank you so much Allen, J for allowing me to drive off in an unsafe vehicle , I really hope that you guys will make this right instead of making me pay for all all of these issues you would think that as a multi billion dollar business, you guys will take care of your customer after you guys damaged the customers vehicle but I guess I’m wrong I guess all you guys will do is turn around and give an estimate for us to pay more money for something that you guys did if you asked me, that’s the worst type of business there is out there and if it was up to me, I would have never took my vehicle to you guys and I’m going to recommend that nobody that I know take their vehicle or buy a vehicle from you guys
Customer Service - 0.5/5.0 -
Jeanette Rodriguez was not checking over the vehicle to make sure that it was ready to go and be given to the customer all three times me the customer had to point out stuff that was done incorrectly or damaged by that shop all in all the top. worst experience I have ever had, and still having due to the issues that they left me.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not good customer service at all
Repair Quality - 0.5/5.0 -
Said one day two three it was almost 3 weeks and update status , plus I asked them to check something it didn’t get done and left with low tire pressure
Customer Service - 0.5/5.0 -
Whole experience garbage