Aldrich Auto Body and Repair

4.9 (2,421reviews)

98%

(978) 343-3738

209 Lunenburg St., Fitchburg, MA 01420

98%

See Photos

209 Lunenburg St.
Fitchburg, MA 01420

Get Directions Website Email

About Aldrich Auto Body and Repair

See Photos

209 Lunenburg St.
Fitchburg, MA 01420

Get Directions Website Email

In operation 36 years.

Aldrich Auto Body is a family owned auto repair business .. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We are a full service Auto body/collision shop, with a full fleet of tow trucks, 3 on sight appraisers, 7 full time body techs, 2 full time painters, 2 full time detailers, 1 full time parts person and 2 full time office persons. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the twin-city area. Our paint facility boasts 2 Garmat spray booths in which we utilize PPG waterborne paint in order to maintain an environmentally friendly facility.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 4:00 pm
Tue	8:00 am - 4:00 pm
Wed	8:00 am - 4:00 pm
Thu	8:00 am - 4:00 pm
Fri	8:00 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (2,421)

Sort By:
Newest
Rating

2,059 Customers Rated

5 Stars

75.5% Complete

(1828)
4 Stars

5.5% Complete

(134)
3 Stars

1.5% Complete

(37)
2 Stars

0.9% Complete

(22)
1 Star

0.5% Complete

(11)
< 1 Star

1.1% Complete

(27)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for outstanding customer service, with staff described as professional, friendly, and attentive. The text message update system is a standout feature, keeping customers informed throughout the repair process. Many customers highlight that vehicles were completed ahead of schedule, and the complimentary interior and exterior detailing upon return is frequently mentioned as a delightful surprise. A small number of customers noted occasional communication gaps and delays, but these were largely attributed to parts availability. Overall, the overwhelming majority of customers express high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"They did a wonderful job repairing our vehicle. The quality of the work was excellent, and the repairs are completely unnoticeable. The car looks as good as new. We truly appreciate ..." Read more

"Aldrich provided excellent service start to finish, handled all paperwork, gave me reasonable estimates ..." Read more

"... used several Autobody over the years. These guys are absolutely 💯 % the best! So So very professional & the work done perfectly!" Read more

"Aldrich was clear on the process, provided updates, and exceeded their timeline."

"... everyone that I came in contact with at Aldrich. The work on my truck was excellent. I would and will highly recommend Adrich to anyone in need of body work for their vehicle!" Read more

"It was done earlier than expected, my car looked awesome & they cleaned the inside! Very satisfied"

"... advice and options, kept me informed on progress, completed work ahead of scheduled… Quality Workmanship! Very Satisfied!" Read more

"It took almost an entire month to get back"

"... almost made me extend my rental car when reality was it was done in a week, Good job guys" Read more

"It was ready a day early!"

"I loved the weekly updates by text. Made me feel confident that I didn't need to call and check on the progress! ..." Read more

"Great experience, kept me informed every step of the way and had my car back a day early."

"... was complete. They informed me and attended to it. I would rather have a perfect repair delivered late than a faster, substandard repair." Read more

"They were outstanding with their hospitality, engagement and frequent updates. I would recommend them to everyone I know. Thank ..." Read more

"Would have liked to be kept in the loop of what was going on a little more."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"They did a wonderful job repairing our vehicle. The quality of the work was excellent, and the repairs are completely unnoticeable. The car looks as good as new. We truly appreciate ..." Read more

"Aldrich provided excellent service start to finish, handled all paperwork, gave me reasonable estimates ..." Read more

"... used several Autobody over the years. These guys are absolutely 💯 % the best! So So very professional & the work done perfectly!" Read more

"Aldrich was clear on the process, provided updates, and exceeded their timeline."

"... everyone that I came in contact with at Aldrich. The work on my truck was excellent. I would and will highly recommend Adrich to anyone in need of body work for their vehicle!" Read more

"It was done earlier than expected, my car looked awesome & they cleaned the inside! Very satisfied"

"... advice and options, kept me informed on progress, completed work ahead of scheduled… Quality Workmanship! Very Satisfied!" Read more

"It took almost an entire month to get back"

"... almost made me extend my rental car when reality was it was done in a week, Good job guys" Read more

"It was ready a day early!"

"I loved the weekly updates by text. Made me feel confident that I didn't need to call and check on the progress! ..." Read more

"Great experience, kept me informed every step of the way and had my car back a day early."

"... was complete. They informed me and attended to it. I would rather have a perfect repair delivered late than a faster, substandard repair." Read more

"They were outstanding with their hospitality, engagement and frequent updates. I would recommend them to everyone I know. Thank ..." Read more

"Would have liked to be kept in the loop of what was going on a little more."

Timothy (Nissan owner) reviewed 9/4/26

Easy experience - great service. Thanks for helping me navigate the insurance claim.

Andrew (Jeep owner) reviewed 9/4/26

Dennis (Nissan owner) reviewed 9/3/26

Leigha (Subaru owner) reviewed 9/3/26

Anya (Toyota owner) reviewed 9/3/26

Wayne (Subaru owner) reviewed 9/1/26

Excellent communication and worksmanship

Ann (Lexus owner) reviewed 8/31/26

They did an excellent job. The repair is not perfect but as close as it can be. The paint job is amazing.

All the staff was professional and courteous. They took the time to explain things to me and answered my questions.

Lillian (Volkswagen owner) reviewed 8/31/26

They did a great job and made my car look good as new!

Jessica (Subaru owner) reviewed 8/31/26

I loved the weekly updates by text. Made me feel confident that I didn't need to call and check on the progress! Also the ease of picking up and dropping off my rental car! So easy! Thank you!!

Crystal (Cadillac owner) reviewed 8/28/26

I am satisfied with the service, great seamless drop off and pick up. There is still a scrape above the bumper that I will be over to have you look at, maybe it can just be buffed out? Thanks.

Chelsey (Volvo owner) reviewed 8/28/26

You guys were great. I've been to you multiple times now, and you're thorough, you communicate well, and you take care of everything through insurance so I don't have to do anything. Thank you!

Wayne (Chevrolet owner) reviewed 8/27/26

The staff at Aldrich are amazing. Continued notification on progress on the vehicle. Picking up Suburban they made sure we were completely satisfied. Truck fixed beautiful. Recommend to everyone. Thank you Aldrich for a great job.

I would recommend Aldrich to every one. When I picked up my truck they told me to let them know if they missed anything.

100% satisfied truck looks great and customer service A plus.

Carol (Jeep owner) reviewed 8/25/26

Catherine (Mini owner) reviewed 8/24/26

I found the service to be exceptional. The front office employees did the heavy lifting of dealing with my insurance company and rental car company. They took all the stress away from this experience.

see previous comments

Felix (Chevrolet owner) reviewed 8/20/26

Great customer service all around Thank you

Mark (Honda owner) reviewed 8/20/26

Ramona (Honda owner) reviewed 8/20/26

Absolutely will recommend

Absolutely the best experience. Mark and the company kept in constant touch with me. Texts, calls etc. They went above and beyond and more. Thank you so much Aldrich Auto. Great group of guys over there.

Chrissy and the girls are fabulous and friendly

Jack (GMC owner) reviewed 8/20/26

Mark (Volkswagen owner) reviewed 8/19/26

Very satisfied work looks great

Excellent customer service it starts as soon as you enter building with women at the front desk. With continued professionalism from start to finish throughout the whole team

Ted (Jeep owner) reviewed 8/17/26

Top of reviews

Aldrich Auto Body and Repair

About Aldrich Auto Body and Repair

Reviews (2,421)

2,059 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 2.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -