Aldrich Auto Body and Repair

4.9 (2,421reviews)
98%
209 Lunenburg St.,  Fitchburg,  MA  01420

In operation 36 years.

Aldrich Auto Body is a family owned auto repair business .. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We are a full service Auto body/collision shop, with a full fleet of tow trucks, 3 on sight appraisers, 7 full time body techs, 2 full time painters, 2 full time detailers, 1 full time parts person and 2 full time office persons. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the twin-city area. Our paint facility boasts 2 Garmat spray booths in which we utilize PPG waterborne paint in order to maintain an environmentally friendly facility.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (2,421)

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Returned Clean

My Experience

Liked getting updates so I was informed why we had delays, very friendly Rep

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Very good

Repair Quality

Everything seems fine

Customer Service

Called to let me know updates on repairs

Returned Clean

Likely to Recommend

Would highly recommend Aldrich Auto Body

Repair Quality

Aldrich provided excellent service (start to finish), handled all paperwork, gave me reasonable estimates with advice and options, kept me informed on progress, completed work ahead of scheduled… Quality Workmanship! Very Satisfied!

Customer Service

Service was top- tier!

Returned Clean

My Experience

Everyone was so helpful and knowledgeable. They made the process seamless and easy. With a busy life they made everything so convenient. My car looks amazing and I’m so grateful for everything they took care of for me.

My Experience

My car was done in the time they estimated. It looks great. They cleaned the whole interior and exterior. Everyone was kind and professional. They made renting a car so easy for me.

My Experience

Awesome job looks brand new! Clean too! Thanks

Likely to Recommend

Repair Quality

Very nice shop everybody was very nice to us and the car was done excellent It looks brand new thank you very much

Customer Service

Done in a very timely manner car looks brand new

Returned Clean

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Repair Quality

Customer Service

Would have liked to be kept in the loop of what was going on a little more.

Returned Clean

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Repair Quality

Excellent. Always do a great job

Customer Service

All the staff are very courtesy and helpful

Returned Clean

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Repair Quality

We have taken many cars to Aldrich auto body over the years. The staff is extremely courteous and professional. We live nearly an hour away but use Aldrich because of the quality of work with each job.

Customer Service

Returned Clean

My Experience

So far, there may be a few questions about some of the work but that will come later after inspection.

My Experience

You were awesome. Professional and accommodating. Thank you!!

Likely to Recommend

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Customer Service

Returned Clean

My Experience

I was kept up to date through text messages how things were going with my car and that everything was on schedule to the completion date.

My Experience

From drop off to pick up the staff at Aldrich was extremely professional. Left us with no questions or concerns and the work performed was top notch. Very pleased to have Aldrich perform the repairs needed on our Toyota 4Runner. They are a well run operation. 5 Stars

My Experience

You did some repair work on my Mazda several years ago. I was more than impressed. So, of course I wanted Aldrich Auto Body to make my Infiniti beautiful once again. Nice Job! Thank you, Lorraine

Likely to Recommend

Repair Quality

Customer Service

I was impressed with how each day they contacted me to give an update.

Returned Clean

My Experience

Extremely pleased with the work done and the way everything was handled. My truck was not only repaired well, but was returned to me in super clean condition. And a shout out to all the ladies in the front office who were very professional and very pleasant to deal with. Please let them know. Your practice of texting the customer with updates every few days is a great business model, I was impressed. Lastly, a big thank you to Mark Brigham who recommended your shop to me and helped throughout the whole process.

Likely to Recommend

Repair Quality

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Returned Clean

Likely to Recommend

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Customer Service