All American Collision of San Angelo

My Experience - 0.0/5.0 -

Not updated on timely basis. New trunk had scratch on it. Took a month to get it 'fixed'

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 3.0/5.0

My Experience - 0.0/5.0 -

There were two dings on right side of car one on lower part and one on upper right. Those were not there when I took in car. I know car had a lot of coleche on it, but I wash off this once a week with water hose and there were no dings. Also left signal turn light is not working so all of that was repaired and should have been fixed.

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

Left light turn signal does not work. Also two dings on right side of car that were not there when dropped off car.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 1.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

We don’t have our vehicle yet, so we can’t leave feedback!

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Never had a new vehicle repaired with 14,000.00 insurance returned after 3 months filthy. The job was absolutely not fixed to my satisfaction. Pieces that were to be replaced , were . But some how there was damage done to the piece while being installed. Very disappointed in the whole experience. At this point if there are any further repairs needed to either of our vehicles we will definitely choose another company. That is offered by our insurance. Poor customer service communication , no one seems to know any answers for anything.

Customer Service - 0.5/5.0 -

No communication , called several times needing an update on when our vehicle would be ready

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I actually recommend them to go anywhere but here

Repair Quality - 0.5/5.0 -

Very disappointed . Right car door is now messed up when it worked perfectly fine before, trouble with drivers door as well that weren’t previously there. Cracked Tail light was untouched but was clearly included with the claim . Told it would take two weeks tops to complete and almost two months later received a “rushed”job , not rushed for sure, very disappointing and they collected two separate claims! And still had to pay the 100 deductible? So very disappointing and disgusted!

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

Was good

Repair Quality - 4.0/5.0 -

Took too long but they couldn’t help it because of all the hail damage.

Customer Service - 5.0/5.0 -

They always tried to help me

My Experience - 5.0/5.0 -

Thank you all wonderful job well done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Brad was very professional. He took care of my granddaughters Jeep with no problems at all.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

When I got my car the steering wheel was scratched up, the tint on the driver’s side window was scratched. The inside of car was completely dirty. The panels were scratched. The seatbelt was not placed back in place correctly. The molding on top was warped. I had to call and take it back for it to get fixed. The only thing that wasn’t addressed was the scratched tint on window. That is just because I noticed it after they fixed the other things. Didn’t want to go through trouble of having to take it back. When I was informed to bring my car at 9:30 on a Thursday because the guy that was coming from midland to fix steering wheel would not arrive early, I received a call at 9:00 on Thursday saying that because i didn’t bring my car first thing that he had to move on to another job. The reception named Perla was not kind. I called the day before to confirm with her that I was supposed to bring my car in at 9:30 and she confirmed it. The next day she didn’t even acknowledge that was the case and was very rude on the phone. I told the manager about my experience with her and how she treated me over the phone in conversation and he shrugged it off. Terrible experience.

Customer Service - 0.5/5.0 -

Perla was very rude to me in conversation over phone. When I told the manager about it, he acted like he didn’t even even care.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have already sent two people to go there to get their car repaired for their autobody!

Repair Quality - 5.0/5.0 -

They went above and beyond to make my car look even better than when i bought it

Customer Service - 5.0/5.0 -

Chase and his team communicates well and kept me updated throughout the whole process! Chase is a great business man and transparent with any challenges and updates. He handled everything proefessionally and effecient!

Likely to Recommend - 5.0/5.0 -

Great staff

Repair Quality - 5.0/5.0 -

Brad was totally on point and honest about my car’s status.

Customer Service - 5.0/5.0 -

Great customer service and care

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The All American collision team did an awesome job on my 2019 Blazer.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean