Alpine Chevrolet

My Experience - 5.0/5.0 -

My car looks absolutely gorgeous Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Bruce was responsive and great to deal with

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Bruce kept me updated on the progress of repairs. Very professional and efficient.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

Very bad to poor customer service after vehicle intake

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Timing was good Good job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent job, very professional, well done!

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would never recommend Len Lyall Chevrolet to anyone. A month ago before my experience with the body shop and Michael Ariano I would’ve recommended the dealership to anyone who needed a vehicle. Carlos Fuentes sold me my car. He was incredible, professional, kind and knowledgeable. Michael has entirely ruined my perspective of this dealership.

Repair Quality - 0.5/5.0 -

My name is Claire Nelson. I bought my car from you guys in June of this year. Carlos Fuentes sold me the vehicle, and was absolutely incredible. He was helpful, knowledgeable, kind, and courteous. I recommended your dealership to friends and family, looking to buy a vehicle. When my car needed repairs elected to have my vehicle taken to your body shop because I was so impressed with the service Carlos provided. I assumed the service I would receive would be similar to the incredible experience I had buying my vehicle. But boy was I wrong. Unfortunately, the service I have received, or the lack there of, has been incredibly disappointing. Michael is managing my claim. He has been nothing but rude this entire process. My car arrived at your body shop on November 7, 2023. I was guaranteed my vehicle by Thanksgiving. I requested that I be kept up-to-date with all progress and any difficulties, the body shop had completing repairs. Michael sent one update via text message in the last 30 days. Each time I called to speak to him he is rude. He talks down to me. Complains that I call to request an update on my vehicle. On November 27 I called the body shop and Michael told me that my car would be 100% finished by Friday December 1. On Thursday, November 30 I received a text that my vehicle was ready to be picked up, and then another text at 5:58 PM stating that my vehicle had already been picked up. I was unable to call and confirm if my vehicle was still there until the next day. When I called, no one answered the phone and I had to call three more times before someone answered and communicated that my car was in fact, still there and not finished. When I was finally able to get a hold of someone on December 1 I was informed that there was no chance my car was going to be ready because you guys were still waiting to receive the grill for my vehicle. When Michael promised my car would be ready on December 1 he did not tell me you had not received a part. I was also informed during this phone call that Michael chose to leave my vehicle sit there for five business days one no progress was made and no action was made to advance the progress. When I suggested to Michael that he call GM motors and follow up regarding the location of my grill, he said “ oh, I hadn’t thought of that. It’ll have to wait till Monday now.” I spoke to Michael on Tuesday, December 5 he said my grill would arrive by the end of the day, Thursday, at the absolute latest, and my car would be finished by December 8. I requested that Michael call as soon as the grill arrived. I waited all day Thursday until 4 PM and I have still not received a call so I called the body shop and I was told that Michael would call me back within the next 15 minutes. By 5 PM I still have not received a call so I called again. No one answered the phone. I called her back again three more times until 530. No one answered the phone. I am incredibly disappointed with the service I have received. I was pleased to recommend your dealership to anyone who asked. I regret that decision. I will never recommend your dealership or body shop again, nor will I be returning customer.

Customer Service - 0.5/5.0 -

Micheal Ariano is rude, disrespectful, and unprofessional. I have received horrible customer service during this experience.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Worked with Bruce very easy and was able to repair my wife's car quickly

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They popped out a dent in the bumper that wasn't part of the estimate. Many thanks to the body shop crew.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Dropped off my truck, hail dents repaired and back to me 2 days later. No complaints

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thanks to all

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This is the 3rd survey I have done Please enough

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work

Customer Service - 5.0/5.0 -

Friendly

Returned Clean

My Experience - 5.0/5.0 -

Done an excellent job matching the paint and fitting the new deck lid

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Done an excellent job matching the paint and adjusting the trunk lid

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 1.5/5.0 -

Because they said they don't responsable for staff be in the vehicle and they still a Spenser battery for dryll cost 200 hundred bucks and they install used window glass and the driver door the glass is Brooke

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I loved how often you contacted me , Thanks

Customer Service - 5.0/5.0

Returned Clean