Arrow Collision

5.0 (236reviews)
100%
3725 W. Russell Rd,  Las Vegas,  NV  89118
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In operation 10 years, 9 years at this location.

I am Joe Kent, owner of Arrow Collision and Arrow Alignment. As a third generation Las Vegas native it is important to me to put out the best work possible. My commitment to Las Vegas has been ingrained into me by my Grandmother who graduated from Bishop Gorman in 1958 and my dad who built properties up and down the Strip. I am committed to having the best Alignment and Collision shops in Vegas. I want to create customers for life. Making sure I have happy customers who trust our great work is my number one goal. Please come in and talk to me or any member of my team when you need high quality work and service you can count on. We offer a level of personal service that is sure to satisfy you. Making sure we have happy customers who trust our great work is our #1 goal. Come in and talk to us or any member of our team when you need high-quality work and service you can count on! Free estimates available! We Aim to Please!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (236)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many highlighting exceptional repair work that left vehicles looking as good as new or better. The front office team receives high marks for being friendly, professional, and communicative, keeping customers informed throughout the entire repair process. Timeliness is frequently noted as a strength, with vehicles often completed within promised timeframes. Customers also appreciate the added touch of vehicles being returned spotlessly clean, sometimes fully detailed. A few customers noted minor concerns such as boot marks on a door, a missing light cap, small post-pickup scratches, and occasional delays, as mentioned directly in their feedback. Overall, the overwhelming sentiment reflects a loyal and satisfied customer base that enthusiastically recommends the shop to friends, family, and colleagues.
AI-Generated from reviews written in the last 12 months
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"Love Arrow Collision, best customer service, they did an amazing job on my car, they are quick, they treat you like family, and ..." Read more
"... everything up to the final decision of my insurance. Arrow collision you are reliable! May you help more people in this kind of situations Thank you again!" Read more
"Fantastic Work! Car looks better than new"
"Amazing service. The repairs were done to perfection. I couldn't tell were the scratch was. I've already recommended you guys to all of our ..." Read more
"The staff were great to work with. They repaired my car within the timeframe as promised and Im happy with the quality of their work."
"Yes. The car was completed in the agreed upon timeline."
"Vehicle was ready on time."
"... Great service, owner is fantastic and his staff. Thank you for completing the repairs in my time frame." Read more
"They got done in a timely manner it looks as good as new. If the insurance company would have done better on ..." Read more
"... What truly set Arrow apart was their communication. I was kept fully up to date throughout the entire process, which gave me real confidence and peace of mind. ..." Read more
"... car, they are quick, they treat you like family, and they make sure you know how your car is doing and keep you informed the entire time." Read more
"... wonderful job dealing with insurance, enterprise, and timely repairs while keeping me updated every step." Read more
"... company and employees! Through the whole process they kept in contact with all updates. I love that they sent text messages to let me know what was happening and my truck looks ..." Read more
"Professional. Timely. Kept me informed of status"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There were a few items that needed to be taken care of. The backseat area was not cleaned. There were emblems left in a door pocket that were not put back on the vehicle.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The best shop in town, can’t recommend them enough.

Likely to Recommend

Sean is the MAN! Erica was fantastic

Repair Quality

Fantastic Work! Car looks better than new

Customer Service

Staff is friendly experienced and no nonsense all business

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing service my truck is running beautifully and driving very smooth

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for taking care of me again!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would suggest to anyone I love the work they it did was amazing

Repair Quality

Customer Service

Eve was amazing and she did everything that was needed

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

We haven't had the repair on the Nissan done yet.

Customer Service

Eva and Erika are rock stars! They are great and very knowledgeable.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely! And if body work is needed in the future, I'll be back

Repair Quality

Your team did outstanding work! Erica kept me in the loop on every step. My overall experience was wonderful and I would highly recommend Arrow Collision to friends. Thank you!

Customer Service

Erica and Eva were extremely helpful!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I still see some bootmarks on my driver window

Repair Quality

I have tested out some of the functionality of the radar part, it’s working perfect. I still need to test out the driver assistance features

Customer Service

Completely satisfied with the customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely 👍

Repair Quality

From start to finish, Eva was very helpful and thorough. She gave me options and time frame. She is a gem 💎 to your team.

Customer Service

The service was very prompt, friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Highly satisfied with the service and communication provided by the company

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Such a great company and employees! Through the whole process they kept in contact with all updates. I love that they sent text messages to let me know what was happening and my truck looks beautiful!

Likely to Recommend

Repair Quality

Very nice and clean place. Everyone are friendly.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work and professional staff

Likely to Recommend

Repair Quality

Eva is. Great communicator. Car came out great and was clean as a whistle.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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