Arrow Collision

5.0 (227reviews)
100%
3725 W. Russell Rd,  Las Vegas,  NV  89118

In operation 10 years, 9 years at this location.

I am Joe Kent, owner of Arrow Collision and Arrow Alignment. As a third generation Las Vegas native it is important to me to put out the best work possible. My commitment to Las Vegas has been ingrained into me by my Grandmother who graduated from Bishop Gorman in 1958 and my dad who built properties up and down the Strip. I am committed to having the best Alignment and Collision shops in Vegas. I want to create customers for life. Making sure I have happy customers who trust our great work is my number one goal. Please come in and talk to me or any member of my team when you need high quality work and service you can count on. We offer a level of personal service that is sure to satisfy you. Making sure we have happy customers who trust our great work is our #1 goal. Come in and talk to us or any member of our team when you need high-quality work and service you can count on! Free estimates available! We Aim to Please!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (227)

Customers say
Overall Customer Satisfaction
Customers consistently praise Arrow Collision for exceptional service quality, with many highlighting outstanding workmanship that makes vehicles look like new. Communication stands out as a major strength, with staff keeping customers well-informed throughout the repair process and providing transparent updates. The team is frequently described as professional, friendly, and going above and beyond expectations. Timeliness receives positive feedback, with most repairs completed within promised timeframes. Customers appreciate the thorough detailing service, often noting their vehicles were returned cleaner than when dropped off. The fair pricing and ethical business practices earn strong customer loyalty, with many stating they will return and actively recommend the shop to others.
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"Love Arrow Collision, best customer service, they did an amazing job on my car, they are quick, they treat you like family, and they make sure you ..." Read more
"Fast turnaround, professional work & great communication. Really can't ask for more. 5-star service. Will ..." Read more
"... staff and fair pricing was only supplanted by their outstanding work." Read more
"... friendly, professional, and incredibly easy to deal with. The quality of the repair was outstanding, my car looks as good as new, and the attention to ..." Read more
"They do excellent work at a reasonable price"
"Vehicle was ready on time."
"Yes. The car was completed in the agreed upon timeline."
"Yes truck was ready when I was told"
"Good timing!"
"On time"
"... What truly set Arrow apart was their communication. I was kept fully up to date throughout the entire process, which gave me real confidence and peace of mind. ..." Read more
"... with insurance, enterprise, and timely repairs while keeping me updated every step." Read more
"Professional. Timely. Kept me informed of status"
"Front office staff was communicative and responsive."
"Amazing customer service and support"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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I would suggest to anyone I love the work they it did was amazing

Repair Quality

Customer Service

Eve was amazing and she did everything that was needed

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

We haven't had the repair on the Nissan done yet.

Customer Service

Eva and Erika are rock stars! They are great and very knowledgeable.

Returned Clean

Likely to Recommend

Absolutely! And if body work is needed in the future, I'll be back

Repair Quality

Your team did outstanding work! Erica kept me in the loop on every step. My overall experience was wonderful and I would highly recommend Arrow Collision to friends. Thank you!

Customer Service

Erica and Eva were extremely helpful!

Returned Clean

Likely to Recommend

I still see some bootmarks on my driver window

Repair Quality

I have tested out some of the functionality of the radar part, it’s working perfect. I still need to test out the driver assistance features

Customer Service

Completely satisfied with the customer service

Returned Clean

Likely to Recommend

Definitely πŸ‘

Repair Quality

From start to finish, Eva was very helpful and thorough. She gave me options and time frame. She is a gem πŸ’Ž to your team.

Customer Service

The service was very prompt, friendly.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Highly satisfied with the service and communication provided by the company

Returned Clean

My Experience

Such a great company and employees! Through the whole process they kept in contact with all updates. I love that they sent text messages to let me know what was happening and my truck looks beautiful!

Likely to Recommend

Repair Quality

Very nice and clean place. Everyone are friendly.

Customer Service

Returned Clean

My Experience

Excellent work and professional staff

Likely to Recommend

Repair Quality

Eva is. Great communicator. Car came out great and was clean as a whistle.

Customer Service

Returned Clean

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Repair Quality

Work performed quickly and efficiently

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

I'm glad I found Arrow. I would recommend to anyone who needs body work done on their car.

Likely to Recommend

Repair Quality

Everything was great

Customer Service

Returned Clean

My Experience

Likely to Recommend

Because of the awesome service from Chantel and Melissa, I would recommend.

Repair Quality

After reviewing my car, Chantel immediately knew what parts I needed, and the type of labor required. She explained in detail what needed to be done. Additionally, she was very patient in dealing with me and the other party. Everyone is super friendly. Melissa at the front desk was very courteous, and always called me back with details.

Customer Service

Melissa at the desk is super helpful and transparent with communication.

Returned Clean

My Experience

Great service friendly staff

Likely to Recommend

Repair Quality

With how you handle everything on my behalf, I am more than happy to give you 11. The situation I had was terrible and stressful , but thanks to all your help, though it was a traumatic one but you ease the part where I didn't have to think about dealing with my car. It saves me time and effort and helped me to cope up easily. You bridged with my insurance and took care of everything up to the final decision of my insurance. Arrow collision you are reliable! May you help more people in this kind of situations Thank you again!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Thank you for working within our budget! You have a customer for life!

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Repair Quality

Customer Service

Returned Clean