Auto Elite Collision Center of Nela
In operation 20 years.
Professional Collision and Cosmetic Repair with Service and Quiality that Exemplify Integrity and Pride.
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are absolutely amazing
Customer Service - 5.0/5.0 -
They are super great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 2.0/5.0 -
Still hadn't been completed yet.. Horn and auto start not working and I hadn't been rescheduled yet.. everything else was great
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love Rachel. She’s has great customer service and my vehicle always comes back looking better than ever.
Customer Service - 5.0/5.0 -
Love Rachel. So helpful and friendly
Returned Clean
Likely to Recommend - 5.0/5.0 -
They do great job on car
Repair Quality - 5.0/5.0 -
Took there time on it and am Very Pleased with Results 😊
Customer Service - 5.0/5.0 -
They were Very nice and professional 😊
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will reference to other
Repair Quality - 5.0/5.0 -
It’s good service and response. The work done is ok just had back side wiper installed incorrectly rest of ok and I did not had chance to go back.
Customer Service - 5.0/5.0 -
Good interactions and communication during the time of car being their workshop and completion of job.
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Haven’t received my vehicle is still being repaired
Customer Service - 2.5/5.0 -
Haven’t received vehicle it’s still there being repaired
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Didn’t send the owner the estimate and delay in getting the parts and fixing
Customer Service - 5.0/5.0 -
Very good response and quick
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job and the employees were very nice !!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Would not recommend to anyone at all. Worst auto body experience I have ever dealt with
Repair Quality - 2.5/5.0 -
Took entirely too long for what needed repaired. The at fault insurance company denied a lot of my rental reimbursement because of them “taking more time than reasonable.” The paint correction/buff job that was performed on the hood is GARBAGE. And is swirl covered and burnt into the paint by a cheap amateur buffer operator. Terrible communication from them, I had to call to even find out it was “ready.” Worst pop up shop I have ever dealt with.
Customer Service - 1.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
You all had too many vehicles in for repairs. Therefore, it took too long in getting my vehicle back.
Customer Service - 5.0/5.0 -
My vehicle looks great. It was hard for me getting transportation to work.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Due to the condition of my white interior leather when I picked it up, I will not be recommending.
Repair Quality - 2.5/5.0 -
The bumper repair looks great but whomever worked on my car left black greasy spots on the sensors of this newly painted bumper. They also left black grease smudges on my white leather interior back seats where it appears something was shoved into the back of the car and rubbed off on the seats and the headliner. My driver side door also had dirty, oily hand prints all over the white leather and dirt covered my floor board.
Customer Service - 4.0/5.0 -
Called three times to check on the status of my car since it was supposed to be a three day job. The lady was to check with someone in the back and call me back, but all 3 times she forgot and I would have to reach back out to them inquiring. I dropped my car off on January 28th and it was not ready to pick up until Feb 12th.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
My car looks very good.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They are so rude the woman at the front have no right talking to customers the way they talked to us. We had to have truck towed after they fixed it. Then we get it back again and the brand new dog light won’t work and the lug nut and hub cap flew off somewhere so now that’s another expense we should not have to deal with. Worst experience ever
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Communication should have been much better through out the process. That is my only problem