Autobody USA - Southside Cr#13

4.9 (2,131reviews)
97%
8326 Shaver Rd.,  Portage,  MI  49024

In operation 48 years, 25 years at this location.

With eight locations across Southwestern Michigan, Autobody USA has proudly served our communities with expert auto collision repair services since 1978. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Michigan with convenient locations in Battle Creek, Coldwater, Kalamazoo, Marshall, Otsego, Portage, Sturgis, and Three Rivers. At Autobody USA, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (2,131)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the convenience of regular text updates that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new or better than expected. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and knowledgeable staff received high marks, and many customers were pleasantly surprised by the complimentary interior and exterior cleaning upon vehicle return. Customers also appreciated the seamless coordination with insurance companies. A few customers noted areas for improvement, including occasional delays, isolated quality control issues such as paint overspray or color match concerns, and instances where communication could have been more proactive. These observations come directly from customer feedback and reflect opportunities the shop can use to further enhance its already well-regarded service.
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"Autobody USA east were outstanding. The repairs they did were also Outstanding, secondly they went above and beyond and cleaned ..." Read more
"Throughout my experience of a my vehicle repair everyone was professional. I received updates along the way. Family and friends have commented how great the ..." Read more
"They did an excellent job of restoring my vehicle to it's original condition!"
"... never treated like an inconvenience. Also there were issues with my parts coming in and they made me feel like a priority. If I ever need any sort of assistance again I will ..." Read more
"Fantastic work, looks better than new!"
"From start to finish my experience was 1010!. Communication via text with updates and friendly calls to the front desk, AutoBody USA excels in customer ..." Read more
"I absolutely liked get updates along the way, knowing what process had been completed and what ..." Read more
"Great experience from start to finish. Communication was excellent throughout the entire process, and the repairs were completed much faster than ..." Read more
"I was never informed of any appointments but informed I missed 2 different ones. What form of communication do you ..." Read more
"They handled everything and communicated well throughout the process. The repair work is phenomenal. Love ..." Read more

My Experience

Everyone there was so friendly! Got my repairs done quickly with awesome communication!

Likely to Recommend

Repair Quality

Jim and his team were awesome and got my car done quick with communication along the way! Mindy at the front desk was a sweetheart. Hope I don’t need any work done soon but if I do I'll 100% come here. I recommend them to all my clients that need work done :)

Customer Service

Returned Clean

My Experience

Kept me informed of the status and the work was completed ahead of schedule.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Jim and Mindy are truly an asset to your company! They are friendly and respectful… a big deal with us old people. They kept us updated on the progress and did what they said they would do. We would highly recommend Autobody on Shaver Rd.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The team gave excellent customer service and communication was always professional. When I asked about a certain car sensor light being on, I received a quick and thorough response.

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

The repairs are the car were done perfectly the car was returned clean thank you

Customer Service

Returned Clean

My Experience

I chose your location because of the excellent reviews on Google and I was not disappointed. The quality of work done on my car is exceptional and Jim was super friendly and informative. He kept me up to date with repairs and gave me peice of mind. I will be recommending Autobody USA Southside to anyone who will listen!

Likely to Recommend

Repair Quality

USA AUTO BODY HAS made my car look like it's brand new off the show case floor again

Customer Service

Likely to Recommend

They were chosen by the insurance company, not by me

Repair Quality

My car goes in with 24,000 miles comes out with 27,000 miles. All my settings in my bronco is all adjusted has nothing to do with calibration

Customer Service

Repairs are fine

Returned Clean

My Experience

Timely service professional work

Likely to Recommend

Repair Quality

Customer Service

My Experience

Their service was efficient and professional. They communicated throughout the entire process and the repairs look perfect. Very satisfied with their work and was happy to work with Jim.

Likely to Recommend

Repair Quality

Super satisfied with the work and the communication.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

You guys did an exceptional job on the repair, the timing was very short as well. Happy to have my vehicle back looking pristine!

Customer Service

Everyone was Kind, helpful and very informative. Even the communication was consistent.

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Overall I am satisfied with the repair. The only aspect I am slightly not satisfied with is the color match. It is darker than the adjacent panels. Given the bright color it tends to be noticeable.

Customer Service

All staff was accommodating and friendly.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Auto body is so friendly and communicative! Highly recommend!

Customer Service

Returned Clean

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Repair Quality

Everything was great. My car is also the cleanest it's been in years! Thank you!

Customer Service

Great!

Returned Clean

Likely to Recommend

Very happy with their work

Repair Quality

Very detailed to there work

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean