AutoNation Collision Center Stevens Creek
In operation 16 years.
We're America's largest auto retailer and collision repair provider, we've set the bar to deliver the highest standard in collision repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 9:00 am - 2:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
No comment because price or cost is a big consideration.
Repair Quality - 5.0/5.0 -
The estimator is very professional, forthcoming and have patience to people who keep asking like me.
Customer Service - 5.0/5.0 -
Attentive and explain what was done satisfactorily.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 3.0/5.0 -
Would neither suggest nor not suggest, depends on by state of mind at the time, considering the process was what it should have been. Nothing to recommend that’s different from all the other options to choose from.
Repair Quality - 3.5/5.0 -
No positive or negative experience. Considering the time starting from drop off to pickup, the process to complete was longer than usual, and that completely okay, as the communication process, mostly all over text message, was fine. Now to have a thought of compliant, considering AutoNation is concerned about customer feedback, then the vehicle should have been returned with a full-detail. Otherwise, there is zero differentiators to other reputable body shops that authorizes services of Mercedes Benz Yes, it looks like some of the vehicle had been buffed out, as it would, after repairing and spraying the vehicle, however, that’s the bare minimum. Zero attention to the details of the end result, if to be assuring complete customer satisfaction. The cost of returning a vehicle to the customer after a body and paint repair, is an insignificant cost to the business, if seeking referrals and looking to foster long term relationships. Just saying my thought.
Customer Service - 4.0/5.0 -
Positive experience with my service representative, he was nice to work with and he listened and understood what needed to be accomplished. I feel he worked with the insurance company to assure all bases were covered maximizing the overall insurance coverage being paid out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Just took a long time from drop off to completion but the repair work appears good.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding service