AutoNation Collision Center Stevens Creek
In operation 16 years.
We're America's largest auto retailer and collision repair provider, we've set the bar to deliver the highest standard in collision repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 9:00 am - 2:00 pm |
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
I am really disappointed by the number Of days it took to repair my car and automated emails kept telling me they were on track and my car would be ready on April 1st, whereas I got it back 3 weeks later. I also sent an email reporting the fungus grown on my window rubber shields because they parked my car with window glass slightly open and did not bother to clean it before delivery, no response to the email of course.
Customer Service - 4.0/5.0 -
The customer service seemed helpless as expediting the repairs
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommend!
Repair Quality - 5.0/5.0 -
Cesar Rosales was absolutely incredible to work with. He went above and beyond to help us throughout the claim and repair process and are super grateful. Nicholas Xenos was amazing, too. Throughout the repair process he communicated every step and timeline which was fantastic. We told him that we really needed our car back before Christmas and he went out of his way to make that possible for us. The insurance claim process can be confusing for first time accident customers and we were so happy to have such a strong customer focused team to work with. Thank you so very much!!! Knock on wood we won’t have another accident, but if we do we will be back! Highly recommend!!!
Customer Service - 5.0/5.0 -
Cesar Rosales was absolutely incredible to work with. He went above and beyond to help us throughout the claim and repair process and are super grateful. Nicholas Xenos was amazing, too. Throughout the repair process he communicated every step and timeline which was fantastic. We told him that we really needed our car back before Christmas and he went out of his way to make that possible for us. The insurance claim process can be confusing for first time accident customers and we were so happy to have such a strong customer focused team to work with. Thank you so very much!!! Knock on wood we won’t have another accident, but if we do we will be back! Highly recommend!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
Not happy the way Autonation operates . Lack in communication
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ernest did a great job fixing my car. He was very professional. I appreciated his work.
Customer Service - 4.5/5.0 -
The shop's people did good job. Auto Nation should have the estimator check damage while making a quote, so customers can have more clear idea what to expect. Or the shop people should explain that the shop is open from Mon& Sat, but the repair is done from Mon-Fri. The shop should give estimate repair time by business day. Besides that, they were all nice and friendly people.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for allowing me to take it where I wanted to. They did an excellent job.
Customer Service - 5.0/5.0 -
They are first class