AW Collision of Concord
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| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:30 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
excellent work and finishing touch
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I would have appreciated more frequent updates on when the car would be ready, rather than having to call about delays. The staff was great in all other respects. I have confidence in the work that was done and would gladly recommend your services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Joel was THE BEST EVER!!! Most reliable agent ever. Service overall was 10/10🔥🔥 thank you guys!!!
My Experience - 5.0/5.0 -
Muchas gracias Joel Ibarra estoy muy contento con el trabajo que hicieron en mi RAM Joel es muy atento, profesional y muy agradable en su modo de ser, una gran persona y con gusto regresaría y recomendaría su excelente trabajo gracias a todos de AW-COLLISION.
My Experience - 5.0/5.0 -
Excellent job on my car, it looks like new. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Overall very good experience with Joel and technicians regarding quality of repair. We would refer to others regarding quality of work and overall attentiveness. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I got recommended here by multiple people, and my experience was horrible. Rich, the manager, shows no sympathy for his customers. I got my wheels from my car stolen in their facility, and Rich did not care. Neither did he try to help me out. He was rude and wanted to make me accountable for the situation when I entrusted my property there. He didn't offer help. I had no car for a month. I had to call the corporation so they could take accountability for their actions. So unprofessional!
Customer Service - 0.5/5.0 -
Horrible! Rich should not be in charge when he shows no professionalism and sympathy for his customers and work.
Returned Clean
My Experience - 5.0/5.0 -
Rich was very helpful in the process of dealing with the insurance company responsible for this claim. The repairs were excellent and the car looks great. Hopefully I will not need to have more work done, but would return if need be and would not hesitate to refer friends and family to A & W.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Matt was awesome. Kept me updated along the way.
Likely to Recommend - 5.0/5.0 -
I already have.
Repair Quality - 5.0/5.0 -
Mat was great to work with throughout the process. I was particularly amazed at the condition of my car. I'm a concourse guy and I was impressed.
Customer Service - 5.0/5.0 -
Mat kept me informed and responded promptly to my calls.