AW Collision of Franklin
In operation 39 years, 4 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and work, very pleased!
Customer Service - 5.0/5.0 -
Tyler was fantastic, very communicative!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Excellent in the service provided.
Repair Quality - 5.0/5.0 -
So pleased with AW collision. They kept me informed on the progress of my car and were always available for questions. My car looks great! I would highly recommend this very professional business.
Customer Service - 5.0/5.0 -
Outstanding communication!! Excellent work!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication from start to finish. Very pleased with the work on my Sprinter. Front office personal were awesome too
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great fast repair!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
a few things to improve but overall, a polished, professional group and I will recommend to friends.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I had to call for updates and find out whether my car was ready, then waited past the time it was promised to be completed. That said, I understand that things can come up that make schedule changes necessary. It would have been good to have those communicated quickly without me initiating contact.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent repair, process and communicaiton.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good communication and my wife was satisfied with the repair work
Customer Service - 5.0/5.0 -
Very informative
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The work done was good we will have to come back for a speaker Check that was written on the intake form but overlooked. Overall happy just took a very long time but we realize the insurance company was the reason it was delayed. Great work!
Customer Service - 5.0/5.0 -
Excellent communication and professionalism
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Daniel, your agent who handled my case was always courteous and very professional. I am very grateful and completely satisfied with the way he handled my case.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Citaly was beyond incredible! I never once had to inquire about the status of my vehicle. She kept me informed and her timely response to my questions were accurate. I will highly recommend AW Collision to friends and family. The customer service, craftsmanship and efficiency are well above any collision repair shop in Nashville or Franklin. Thank you for making it such a fabulous experience!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
If your expecting good communication from this shop you will be disappointed. I have to continuously called to check up on my car. Don’t expect your car to get done in a timely manner. Took 4 months for hail damage repair. When I called each week about my car I was told 3 different reasons why my car wasn’t completed when they said it would be. I received my car back with damage that wasn’t even related to the hail damage, it was damaged in there shop. Although they did fix these issues with no issues. Received my car back for the 2nd time just to find out half of my features didn’t work. Called them on a Saturday and they said my estimator would reach out Monday. In typical fashion here it is 4 pm and no call about my car. I ended up fixing the problem myself which was a loose connection on the front bumper wire harness because it wasn’t secured back into place but left dangling in the bumper. I cleared the codes myself. Although they weren’t a complete disappointment paint work was good. Car was not detailed very good had a lot of dust left in my car and wax left on the outside. Expected better service for a shop that does higher end cars and a certified bmw collision center
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was totally satisfied by my experience.
Repair Quality - 5.0/5.0 -
From the first visit, Kyle was extremely cooperative.
Customer Service - 5.0/5.0 -
Very professional service.