Bates Collision Center
In operation 36 years.
Bates Collision Center has been operating since 1988 serving the Galesburg and surrounding communities. Our technicians are highly trained and specialize in returning vehicles back to pre-loss condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
My Experience - 5.0/5.0 -
Bates made the entire process from repairs, car rental, and pick up so easy. I was pleased with their customer service and would recommend to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Bates is amazing! They keep you informed the entire time and are so nice and helpful! Excellent experience compared to other auto repair shops in the area. Would always recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You do great work and the office people are great too!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service and repairs are always top notch 👌
Customer Service - 5.0/5.0 -
Customer service is top notch! I love the ladies in the office. So helpful and inviting!
Likely to Recommend - 5.0/5.0 -
I already have!!!
Repair Quality - 5.0/5.0 -
Great communication letting us know status. Friendly and courteous.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
There was an issue when I first went to pick up Mazikeen they fix it then when I went to get her the next time it was computer stuff and the went above & beyond to reprogram it. Totally go to Bates!!!
My Experience - 5.0/5.0 -
Can’t thank you enough and the car looks amazing!! You all went above and beyond to help me and to get it all taken care of!! Thanks Again
My Experience - 5.0/5.0 -
Great service 👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service; timely repair and great people to work with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great job by everyone!
Repair Quality - 5.0/5.0 -
Excellent work done. The only thing I did not like was a week with the rental car. Order the parts, then get a rental.
Customer Service - 5.0/5.0 -
Very kind!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Truck was fixed and the paint job was finished better than I expected Bates was easy to work with. They handled everything with the insurance company. I used them because they are the best.
My Experience - 5.0/5.0 -
The Best service/Repair..100%...Amen...
My Experience - 5.0/5.0 -
Fast service and great people.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a repair done late last year and excellent job was done. It was raining today but as far as I can tell the repair job was fine. I will look at it more closely tomorrow but not anticipating any problem. Bates does excellent work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was done well.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bates did a great job kept me informed through the whole process. My car is back to normal again.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My husband summed up our experience with Bates as excellent. He gave a phenomenal compliment to your service, going above and beyond basic service, with emphasis on professionalism and friendliness. We are very grateful for your business, and how most of the business in Galesburg should take notice on how to treat the public. Thank you Bates, very well done.