Bates Collision

4.9 (2,976reviews)

97%

(814) 899-7766

5100 Buffalo Road, Erie, PA 16510

97%

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5100 Buffalo Road
Erie, PA 16510

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About Bates Collision

See Photos

5100 Buffalo Road
Erie, PA 16510

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

In operation 44 years, 8 years at this location.

Bates Collision has served the Erie area since 1982 with the highest quality collision repair for domestic and foreign vehicles. We have grown over the years and we are now located in beautiful Harbor Creek Township on Buffalo Road. Our new facility occupies over 20,000 square feet and is home to the most state-of-the-art collision repair equipment. Our technicians are I-CAR trained and our painters are PPG certified. We are part of the Ford Certified Collision Network and the Subaru Certified Collision Network.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Subaru

Call

Website

Reviews (2,976)

Sort By:
Newest
Rating

2,764 Customers Rated

5 Stars

87.7% Complete

(2609)
4 Stars

3.5% Complete

(103)
3 Stars

0.6% Complete

(17)
2 Stars

0.4% Complete

(11)
1 Star

0.4% Complete

(11)
< 1 Star

0.4% Complete

(13)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional quality of repairs, with many noting their vehicles looked brand new upon return. The shop receives high marks for professional and friendly staff, thorough communication via text and phone updates, and impressive turnaround times - often completing repairs ahead of schedule. Customers frequently highlight the bonus of receiving a cleaned and detailed vehicle inside and out. A few customers noted areas for improvement directly from their experiences, including wishing for more proactive communication during delays, occasional concerns about minor finish imperfections, and isolated issues with follow-up on unresolved repairs. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... rental, and picked my vehicle up when it was finished. The workmanship, communication, and customer service were excellent. I would highly recommend them to anyone who needs ..." Read more

"... we take our vehicles to for repairs and body work. Body work is the best quality in town and results always exceed expectations!" Read more

"Beautiful removal of all the dents without having to patch and repaint"

"... and problems in a timely and professional manner. Truck was looking like brand new after all repairs were done. Showroom quality." Read more

"Our car was pristine when we got it back. I can't say enough about the great workmanship, attention from Bates employees and the cleanliness. of the repair area"

"... get the car scheduled after it was available but it was ready when I requested it to be done. I was very happy about that." Read more

"It took way too long to repair my truck."

"Initially I was told one week. It took two complete weeks. I understand that is an industry issue and don't ..." Read more

"The work got done faster then I thought. Well done. Thanks"

"... process! The work they performed was excellent and the communication throughout the process couldn't have been better. Highly recommended!" Read more

"Communication was great! I knew exactly what was going on with my car every step of the way."

"It was nice getting the periodic updates on the progress of the car repair. We appreciated the emails and texts, especially when ..." Read more

"The information was 100 percent accurate and clearly expressed throughout."

"... showed while working to get our vehicle back to us. Their continuous updates were very reassuring. All staff that we worked with were kind and helpful!" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... rental, and picked my vehicle up when it was finished. The workmanship, communication, and customer service were excellent. I would highly recommend them to anyone who needs ..." Read more

"... we take our vehicles to for repairs and body work. Body work is the best quality in town and results always exceed expectations!" Read more

"Beautiful removal of all the dents without having to patch and repaint"

"... and problems in a timely and professional manner. Truck was looking like brand new after all repairs were done. Showroom quality." Read more

"Our car was pristine when we got it back. I can't say enough about the great workmanship, attention from Bates employees and the cleanliness. of the repair area"

"... get the car scheduled after it was available but it was ready when I requested it to be done. I was very happy about that." Read more

"It took way too long to repair my truck."

"Initially I was told one week. It took two complete weeks. I understand that is an industry issue and don't ..." Read more

"The work got done faster then I thought. Well done. Thanks"

"... process! The work they performed was excellent and the communication throughout the process couldn't have been better. Highly recommended!" Read more

"Communication was great! I knew exactly what was going on with my car every step of the way."

"It was nice getting the periodic updates on the progress of the car repair. We appreciated the emails and texts, especially when ..." Read more

"The information was 100 percent accurate and clearly expressed throughout."

"... showed while working to get our vehicle back to us. Their continuous updates were very reassuring. All staff that we worked with were kind and helpful!" Read more

Donna (BMW owner) reviewed 9/25/26

Thank you to the entire Bates team! The service and quality of work is outstanding and I would recommend them to others without hesitation.

Larry (Kia owner) reviewed 9/25/26

Brent (Chevrolet owner) reviewed 9/24/26

Wonderful experience

Lisa (Nissan owner) reviewed 9/24/26

The vehicle looked wonderful upon pick up

Christine (Chevrolet owner) reviewed 9/24/26

They kept me updated on my truck. They gave alway done amazing work on our vehicles. They returned it clean and sparkling. Everyone is extremely kind and I appreciate their expertise.

Gary (Jeep owner) reviewed 9/23/26

The Jeep looks great. I have to say thatks to everyone at Bates Collision. Every thing was great from my first call to pick up after job completion. I really like the progress texts, it's a good way to keep up to date on progress of work on my Jeep

Alihandro (Mitsubishi owner) reviewed 9/23/26

Randall (Honda owner) reviewed 9/22/26

Anonymous (Chevrolet owner) reviewed 9/22/26

Terri (Buick owner) reviewed 9/21/26

My car looked brand new whenever I got it back. I was told they were very good and they proved it to be right. And the customer service was so good. It's rare to get the customer service i got throughout the whole process. You want it done right take your vehicle to Bates Collision. Thank you guys.

Dakota (Chevrolet owner) reviewed 9/21/26

Randy (Toyota owner) reviewed 9/18/26

Brett (Ford owner) reviewed 9/18/26

Ronald (Honda owner) reviewed 9/17/26

You are top notch

Nice job!!!!

Nicholas (Mitsubishi owner) reviewed 9/17/26

Very happy with the workmanship & how friendly the staff was. I would recommend Bates to family and friends.

Definitely will recommend Bates to family and friends.

Beth (Chevrolet owner) reviewed 9/17/26

Great customer service!! Beyond expectations. 👏 Kudos!

Leanne (Honda owner) reviewed 9/16/26

Great job by everyone on the Bates team! My car looks amazing!

Christine (Honda owner) reviewed 9/15/26

Bates collision is the only place I will take my car for repair. Friendly staff! My car looks great! Thank you

John (Mitsubishi owner) reviewed 9/14/26

Marjorie (Buick owner) reviewed 9/14/26

EVERYTHING WAS DONE IN A TIMLY MATER. TONY

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If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Bates Collision

Get an AI powered repair cost prediction

About Bates Collision

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Reviews (2,976)

2,764 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?