Bates Collision

4.9 (2,906reviews)

97%

(814) 899-7766

5100 Buffalo Road, Erie, PA 16510

97%

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5100 Buffalo Road
Erie, PA 16510

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Get an AI powered repair cost prediction

Instant Estimate

About Bates Collision

See Photos

5100 Buffalo Road
Erie, PA 16510

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

In operation 44 years, 8 years at this location.

Bates Collision has served the Erie area since 1982 with the highest quality collision repair for domestic and foreign vehicles. We have grown over the years and we are now located in beautiful Harbor Creek Township on Buffalo Road. Our new facility occupies over 20,000 square feet and is home to the most state-of-the-art collision repair equipment. Our technicians are I-CAR trained and our painters are PPG certified. We are part of the Ford Certified Collision Network and the Subaru Certified Collision Network.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Subaru

Call

Website

Reviews (2,906)

Sort By:
Newest
Rating

2,704 Customers Rated

5 Stars

87.8% Complete

(2551)
4 Stars

3.5% Complete

(101)
3 Stars

0.6% Complete

(17)
2 Stars

0.4% Complete

(11)
1 Star

0.4% Complete

(11)
< 1 Star

0.4% Complete

(13)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional service quality, with many highlighting excellent customer service, professional and friendly staff, and outstanding communication throughout the repair process. The quality of repairs receives high marks, with customers frequently noting that their vehicles look brand new and paint matches are perfect. Many appreciate the thorough cleaning of both interior and exterior as an unexpected bonus. Timeliness is generally strong, with numerous repairs completed ahead of schedule. The shop excels at coordinating with insurance companies and rental services, making the process seamless for customers. While most feedback is overwhelmingly positive, a few customers mentioned minor communication gaps or delays due to parts availability, and isolated instances of quality concerns that were addressed professionally.

Select to learn more

Service Quality
Timeliness
Communication

"Our car looks and drives great. Very satisfied with the quality of the repair."

"Looks like I just drove it off the show room. The estimate and finish date were spot on."

"... replaced. The body shop did an absolutely fantastic job. You would never know the accident happened. The paint matches perfectly with the rest of the ..." Read more

"My whole experience with Bates from beginning to end was phenomenal. Their communication is something ..." Read more

"Exceeded my expectations in all areas! Fantastic customer service & high quality repair. ..." Read more

"My car was done sooner than expected. And huge shout out to whomever detailed my car. ..." Read more

"Overall a smooth experience from Bates, got my car back a few days before the expected completion date too!"

"Actually done one week early, thanks."

"Ready when promised"

"sooner than expected"

"It was nice getting the periodic updates on the progress of the car repair. We appreciated ..." Read more

"The communication was top tier. I knew what was going on with my car each step of the way."

"... exceptional. They explained everything thoroughly, gave daily updates on my car, and handled everything with the rental. Plus my ..." Read more

"... process was extremely painless and quite pleasant. I was kept informed of all issues and problems in a timely and professional manner. Truck was looking ..." Read more

"Top notch customer service. Great communication and customer care."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Our car looks and drives great. Very satisfied with the quality of the repair."

"Looks like I just drove it off the show room. The estimate and finish date were spot on."

"... replaced. The body shop did an absolutely fantastic job. You would never know the accident happened. The paint matches perfectly with the rest of the ..." Read more

"My whole experience with Bates from beginning to end was phenomenal. Their communication is something ..." Read more

"Exceeded my expectations in all areas! Fantastic customer service & high quality repair. ..." Read more

"My car was done sooner than expected. And huge shout out to whomever detailed my car. ..." Read more

"Overall a smooth experience from Bates, got my car back a few days before the expected completion date too!"

"Actually done one week early, thanks."

"Ready when promised"

"sooner than expected"

"It was nice getting the periodic updates on the progress of the car repair. We appreciated ..." Read more

"The communication was top tier. I knew what was going on with my car each step of the way."

"... exceptional. They explained everything thoroughly, gave daily updates on my car, and handled everything with the rental. Plus my ..." Read more

"... process was extremely painless and quite pleasant. I was kept informed of all issues and problems in a timely and professional manner. Truck was looking ..." Read more

"Top notch customer service. Great communication and customer care."

John (Nissan owner) reviewed 7/31/26

I was extremelly pleased with all aspects of the workmanship and quality of the service.i was treated with the utmost respect. I will highly recomend bates to all my friends.thank you for your courtesy and timely updates

Completely satisfied

Could find any fault in any aspect of the service.a complete class act

Customer service was outstanding

Laurie (Subaru owner) reviewed 7/30/26

You do a spectacular job!

William (Chevrolet owner) reviewed 7/30/26

It was the second time using bates for repairs and they did a great job again !

Christine (Cadillac owner) reviewed 7/30/26

Excellent work.

George (Subaru owner) reviewed 7/30/26

Loganathan (Mazda owner) reviewed 7/30/26

Fully satisfied and no complaints

Ryan (Honda owner) reviewed 7/30/26

Bates was a pleasure to work with. They had the rental car lined up for pick up and drop off at their facility. They took their time with my car and made sure everything was factory correct with factory parts family members have used them in the past and recommended them to us and we will continue to use them for any car repairs we need in the future. What

Bates was great to work with had the rental car lined up for pick up and drop off at their facility. Car came back, looking brand new and they even buffed out some extra spots for us would use them again absolutely.

Jack (Jeep owner) reviewed 7/27/26

Catherine (Subaru owner) reviewed 7/27/26

The staff couldn't have been better! I had constant communication and everything was explained to me clearly in a way I understood. I am totally satisfied!

Marguerite (Honda owner) reviewed 7/25/26

I do tell all my friends and family Bates is the place to go .

Very nice to work with - explain everything and complete work as scheduled and car is sparkling clean when finished .

Very considerate and would do recommend them to every one needing car repair

Thuy (Honda owner) reviewed 7/20/26

Response from Bates Collision, 07/21/26

Thank you for taking the time for our call. We appreciate you clarifying for us that your only complaint was the length of time for the repair process. It's too late to change this survey, but it's reassuring to know that you are pleased with our customer service and repair work. It's always a juggle to balance safely drivable vehicles with those towed in to our facility, combined with parts availabilities.

Monica (Toyota owner) reviewed 7/20/26

Thomas (RAM owner) reviewed 7/17/26

Charles (Buick owner) reviewed 7/16/26

George (Ford owner) reviewed 7/16/26

Elizabeth (Kia owner) reviewed 7/16/26

I did not have any issues with the customer service, but for some reason on the week that my repair was estimated to be done, I no longer received text updates and the estimated completed date wasn't updated until I called. Not a big deal though!

Douglas (Mazda owner) reviewed 7/14/26

Dust in the clear coat

Brian (GMC owner) reviewed 7/14/26

George (Honda owner) reviewed 7/13/26

Enjoyed doing business with you.

Christine (Chevrolet owner) reviewed 7/13/26

I have always had great service and great work.

Did a great job and detailed was great!

Everyone was great !

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Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Bates Collision

Get an AI powered repair cost prediction

About Bates Collision

Get an AI powered repair cost prediction

Reviews (2,906)

2,704 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0

Kept me Informed?

Ready on Time?

Response from Bates Collision, 07/21/26

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean