Bay Service & Collision - Old Dominion
In operation 16 years.
We are third generation vehicle repairers and our parent company has been in business for over 75 years. We perform insurance and customer pay work with the utmost integrity. Our staff has over 200 years of combined industry knowledge Our work is guaranteed for as long as the original repair owner owns their vehicle. We provide Collision and Service in 2 locations in Norfolk, VA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks 🙏🏾
Customer Service - 5.0/5.0 -
Thanks Julia
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Julia took good care of us! Great team! Awesome craftsmanship! Thanks to the team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very Kind courteous and expeditious service! Thanks Bay!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The van looks beautiful. Doesn’t even look like a vehicle scuffed down the sides. There was a little dent in the other side that must have happened when we tried to park on in Upper Brandon to be away from all the huge trucks. Nobody can find the spot where that little dent was!
Customer Service - 5.0/5.0 -
Very kind. I was really upset about the van and the closed streets and the chaos and the staff was really nice.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have recommended them.
Repair Quality - 5.0/5.0 -
I have used. Bay a number of times. Their track record has inspired trust. Very satisfied.
Customer Service - 5.0/5.0 -
Julia and Helen (?) are always so nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work!
Customer Service - 5.0/5.0 -
Solid customer service from the inspection, to repair updates, to final paperwork. Great experience!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful customer service. Thank you guys😊
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Bumper is in new condition. Workmanship and quality were great.
Customer Service - 4.5/5.0 -
Great communication with the staff.
Returned Clean
My Experience - 5.0/5.0 -
Very professional and reliable work. Amazing customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repairs were satisfactory. My only complaint was that my light harness was disconnected and never reconnected. The dashboard sensor alerted me. I initially thought a bulb had blown. Looked under hood and found harness at bottom of engine area. Honest oversight, just glad wires weren't cut by moving engine parts.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good customer service kept me updated on everything from the parts coming in to having one specific technician work on my car daily cause I didn’t have rental coverage. And my car looks brand new.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
On my last experience I thought it took too long but now realize it is a part problem. The car looks great, almost brand-new. Thanks.I
My Experience - 5.0/5.0 -
Bay Old Dominion walked me step by step thru the process of repairing my vehicle. Kept me up to date thru the completion of the job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on my vehicle.