Bay Service & Collision - Old Dominion
In operation 16 years.
We are third generation vehicle repairers and our parent company has been in business for over 75 years. We perform insurance and customer pay work with the utmost integrity. Our staff has over 200 years of combined industry knowledge Our work is guaranteed for as long as the original repair owner owns their vehicle. We provide Collision and Service in 2 locations in Norfolk, VA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I’m so grateful for the amazing service I received. My accident was such a horrible day but the staff at bay old dominion completely took care of my car. They kept me updated on every step of the way even when my insurance company was MIA. Picking up my car was such a treat because I knew they used so much care and made her look completely brand new again. If I have any other needs I’m coming back. Thank you!
My Experience - 5.0/5.0 -
It was great !! I never thought my car will come back looking like a new car altogether. Thank you so much for bringing my car back to life
My Experience - 5.0/5.0 -
Customer service was fantastic. Technicians took their time making sure everything was working before returning my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was nice and friendly from the office staff to the ones working on the vehicles. They communicated well and everything went as it should.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am extremely satisfied with the quality of my repair. It was extremely thorough and very quick.
Customer Service - 5.0/5.0 -
The costumer service I received was wonderful. Everyone was very accommodating and helpful in answering any questions I had.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very kind and receptive at Bay Old Dominion. From tbe time I dropped my car off for repair I received a call and text message every 3 days to keep me updated on what was going on and the date they would have my car ready. I was very happy and pleased with the work done to my car and the time and care took. Definitely recommend their business. Thank you to everyone that made my experience a-lot easier.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
So the owner is not John Hall, as you indicate, but Mary Jane Hall. Even though I corrected them every time and Amy told me that she had fixed it in the system to show me as the customer and not John, all communications were to John. When the car was ready they didn't call me. They said they left a voicemail but I didn't get a call and neither did my husband. And their response was, oh well it's State Farm, we can't do anything about it. What kind of customer service is that? It's my car, I chose them, I dealt with them, but they won't deal with me. They text John and call I don't know who. That really irked me. Fix it. Don't say you have to call somebody else, freaking call me!!!! I'm your customer.
My Experience - 5.0/5.0 -
Thank you for finding all the parts , and fan and radiator new. Luv driving my car.