Bedford Body & Paint Autoworks, LLC
Locally owned Been in business for 30+ years We strive to provide a good customer experience and top notch repair services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The website needs to be updated to start! Unlike what the website says they DO NOT offer a free complimentary loaner car and are not open on Saturdays although google shows them closed on Saturday. BB&P called me on a Thursday and scheduled a time I could drop my vehicle off for repair for the Monday of the upcoming week. On that call I did mention I did not have another car to drive once mine was dropped off. Monday went to drop off the vehicle and I was told there was no other vehicle for me and they didn’t have me down to get a rental car. I “must have slipped through the cracks” they said.I left in my car and the body shop called to have me placed on a waitlist with the local rental car company since none were available at that time. Wednesday arrived and I received a rental thinking that was the “complimentary loaner car” and was told my vehicle would be done Friday. I returned the vehicle on Saturday and to my surprise found out Monday the full amount (over $100) was charged to my credit card used to make the deposit (required) for the rental! Thankfully I had made other arrangements since my car didn’t end up being done until Tuesday and had not heard from them. My vehicle’s camera confirmed they used my vehicle to drive around town from shop to shop I’m guessing to find someone who could match the color of vinyl stripes. Instead of taking a work vehicle and a sample of vinyl from my old bumper. They put an additional 15+ frivolous miles on my brand new car using ¼ of a tank of gas at $4.00 a gallon. I ended up having to supply the vinyl in the end anyways as they couldn’t find any that matched. They did lower the price since I was asked to supply the vinyl. The manner in which they drove my car was disrespectful at best! At one point someone took it 0-50mph in less then 0.2 miles on a city road that’s speed limit might be at the most 30 mph. I had no mechanical work completed on my new car for someone to need to push my new vehicle in that manner but does explain why the vehicle has ¼ of a tank less gas. To add insult to injury a gentleman driving stated that my vehicle’s “molding was cheap” because the color wasn’t printed all the way through. Good thing it’s not his car I suppose!! I redid part of the rally stripes since the bumper didn’t line up with the hood. The paint job they did on the new bumper was good at best. While pulling the vehicle in the paint shop some of the workers were joking around decided to throw a ball at the driver of my vehicle which in turn obviously HIT MY CAR!! There is debris in the paint, spot that the paint was put on to thick causing a run and at night looking at the bumper compared to the rest of the car it appears nearly 2 shades darker then the factory paint. The morning after I picked up my vehicle I noticed that the fog light that was not working. In the freezing morning air I removed my fender liner clips and liner to see that they had forgotten to plug the fog light in!! Silly oversight to make when that is one of the main things the vehicle went in to have replaced. Tires where overinflated. The tires call for 32 and 33 psi which is listed within the vehicle’s info system. Each one of my tires where reading nearly 40 psi on my vehicle information system. Bottom line is I definitely do not feel as their website states “like it never even happened”.
Customer Service - 3.0/5.0 -
In the beginning the women at the front desk was very cold, lacked any emotion and left conversations hanging with no resolution without the input from the customer. After multiple trips in she seemed to be much more personable and easier to talk to thankfully. Gary as always was very easy to talk to and pleasant. Jason from the body shop gave an incorrect date of completion but did also mention they were running about a week behind so I was not as surprised when I didn't get a call stating it would be longer.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great,u cannot tell is been wrecked.Thank You for your service. Darla.
Customer Service - 5.0/5.0 -
My car looks great never look like its been wrecked.Thank You for your service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looked wonderful. So many times you can tell the repairs due to the change in color of paint. This paint matched perfectly.
Customer Service - 5.0/5.0 -
Gave me paint to do a touch up on a scratch !
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was perfect except they forgot to put the strip on top of bumper and we have to come back to Get that done. Thank you so much
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Trust me I will tell everybody if it's good or bad. They done absolutely excellent job
Repair Quality - 5.0/5.0 -
They went above and beyond on the repair to my F150. All you can say is excellent service
Customer Service - 5.0/5.0 -
Greg Hammond is excellent at customer service. He tells you exactly how it is how much it'll cost and when will be done.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All is good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
There should be a number for never recommend to anyone.
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very professional shop.
Repair Quality - 5.0/5.0 -
Great job of repair.
Customer Service - 5.0/5.0 -
Great people who get the job done right.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Customer Service - 3.0/5.0 -
Not sherry's fault, sorry may not have name correct
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've told people at work how good of a job you do.
Repair Quality - 5.0/5.0 -
You did good job like always. I'm very pleased with your work.