Benner's Auto Body
In operation 116 years.
Our shop was founded in 1910 by the Benner family. In the 50s, Harold F Benner turned it into its first full-fledged auto body facility. The original shop was only 6,000 square feet consisting of an office, one spray booth, and a 3,500 square foot body shop. A lot has changed in the past sixty years but our goal at Benner’s Auto Body has been, and always will be the same: to provide our customers with the service they expect with the respect they deserve. In 1980, Henry Benner sold the body shop to Joseph O'Neill Sr. After 80 years of running without any changes, Joseph decided to expand the building to accommodate more volume, more cars and more customers. The renovations would increase the body shop’s size to 20,000 square feet. The body shop can now hold 60 cars comfortably and the paint shop is equipped with 2 Accudraft downdraft spray booths. In 2010 Benner's was handed down to its current owner Joseph O'Neill Jr.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Henry was great. First time in a very long time my car was finished when I wa told it would be.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very customer oriented, happy with both the work and the treatment
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Benner's had my car for a total of ten days to replace a bumper, a grille, license bracket and license panel -- a total of 9.4 hours, including paint. On two occasions when I called to check on the status of my car, they did not know who I was (repeatedly asking me to spell my name) and they did not know if they had my car (repeatedly asking me for the make, model, year, and color and the date I brought it in for service) -- hardly inspiring confidence. My one contact with Benner's where I received direct answers to my questions was a conversation I had with Bill, who identified himself as the General Manager. Benner's seems to be badly in need more training with Bill or in need of improved operations systems, since other than Bill, nobody quite knows how to look up the status of a repair or to refer the customer to the person in the company most familiar with the repair. Their laxity has me hesitant about recommending them or about returning to them if I have a need for auto body services in the future.
Likely to Recommend - 1.0/5.0 -
Sadly, highly unlikely to recommend Benner's to others. The service aspect of Benner's repairs poorly represents them -- it just brings down the quality of their work. I hope they will improve this in the future.
Repair Quality - 4.5/5.0 -
Workmanship is a point of pride for Benner's and it should be. They have a team with very good repair skills and sharp attention to detail. If only their customer service and project management efforts would keep pace with their workmanship. :-(
Customer Service - 0.5/5.0 -
I realize this is a particularly bad winter, and they may be backed up with repairs due to weather-related accidents, but 10 days to do a repair billed at under 10 hours is extreme. My multiple attempts to check on the status of the repair were met with frustration, and it appears that there is no system of internal communication in place at Benner's. Representatives answering the phone at Benner's could not find my repair in their records (on one call, I was asked to repeat the spelling of my name five times, and the year, make, model, color of my care and the date I droppped it off for service had to be repeated three times.) One Benner's rep actually asked me if I was sure I took my car to them, and not to another shop, because they could not find me or my car in the system.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very satisfied not only with the quality of work, but with your customer service. Receiving texts each day on the progress of my car was very helpful. thank you, Benner. While I hope I don't need your services anymore, it's a nice feeling to know that Benner's is available.
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Best service I ever have.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great work