Bergstrom Body Shop of Appleton (College Ave)
In operation 44 years.
Bergstrom Auto has been servicing all vehicle makes and models since 1982. We work with all insurance companies in our state of art body shop. All work is completed by Icar Gold standard technicians and carries a lifetime paint warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Repaired deer damage on bumper, they had to remove bumper to replace lower valance, totally missed broken air tubing for lower radiator and some random screws just rattling around in there. Also the paint on right box side there is still dirt in it, scratching on right rear cab behind door still there. Dent in passenger door above handle still there not fixed. Left box side plastic step clips broken coming off. Tonneau cover doesn't seal on tailgate anymore either,is like a half inch above. Talked to Bobby in service, which he is great taking care of it all.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication. Professional. Great outcome with the repairs
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would never go anywhere else. Bergrstrom is always the best in service and performance.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was so helpful and accommodating.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Estimate process was quick and painless, repair was rapid, everything went smoothly and according to plan. Well done!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The body shop folks did a great job from the time I brought my truck in until I picked it up after the repairs were done.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I have a suggestion. When a person calls and tell you, Sue that your vehicle is ready to be picked up and you have to leave a message or text. Please require an answer or a reply. After not hearing from you when I knew or thought that my car would be ready after five days when they told me it was only going to take four. I called the garage and they said that they had called me two days before I checked through all my messages and all my texts and I did not get a call or text. I had rented a car while my car was being fixed by you and I ended up having to pay two extra days of rental not knowing my vehicle was ready two days before I turned my rental vehicle in.
Customer Service - 4.5/5.0 -
I have a suggestion. when you call and let the customer know the vehicle is ready. Make sure that the customer gets your message. They told me that the vehicle would be ready in four days and actually it was done in three, but I did not know it. They said they called me, but I never got the message and I checked through all my messages and Texas. This cost me two extra days of car rental because after the 50 I finally called and they said that they had messaged me, but I never got it. Make sure when you text or leave a message that you ask for a confirmation on receipt of the message if no confirmation is received please call again or text again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like they just got it from the showroom
Customer Service - 5.0/5.0 -
Jordan and the front desk receptionist were both great to work with. I appreciate their efforts
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Still waiting for Hybrid emblem for tail gate. Other satisfied with repairs
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I liked the work that was done my only issue was how much it cost. So if I didn’t have insurance to cover it I would probably go somewhere else.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was wonderful to work with. I was given all the details of what to expect, the timeline of completion, and was also able to pay my deductible upfront (if I chose to). Bergstrom went over and above. It was an all around great experience.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The area that was repaired looks brand new!
Customer Service - 5.0/5.0 -
The staff went over and above our expectations with their customer service. We received many updates during the repair process.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Repairs look good but forgot to add final touches and need to come back
Customer Service - 5.0/5.0 -
Dale was great
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
There was a defect with the repair that required another visit.
Customer Service - 3.0/5.0 -
Receptionist were not personable.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dale Diley was very proactive and processed our claim through the ECP program. All went very smoothly.