Bergstrom Body Shop of Madison (Applegate Rd)

Likely to Recommend - 5.0/5.0 -

Both myself and my fiance have recommended this location to friends.

Repair Quality - 5.0/5.0 -

Very clean and a great fix done by the body shop.

Customer Service - 5.0/5.0 -

Employees were very kind and considerate. Also kept me updated through the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Everyone was very nice, but it felt like no one could give me a straight answer on completion time. I know things happen and projects sometimes spiral out of control but 4 busted deadlines is a little much.

Customer Service - 3.5/5.0 -

Everyone was very nice, but it felt like no one could give me a straight answer on completion time. I know things happen and projects sometimes spiral out of control but 4 busted deadlines is a little much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very happy to get my big baby back. The work looks great, on top of that it was done sooner than I expected. I’m truly thankful for the rental and your friendly service as always. Thank you all, for always taking care of us

Customer Service - 5.0/5.0 -

Great service

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

And (hate to admit) I am a repeat customer. Loved Bergstrom last time so immediately chose to come back.

Repair Quality - 5.0/5.0 -

My 2010 car looks brand new!

Customer Service - 5.0/5.0 -

Kept updated and everyone efficient and nice to deal with.

My Experience - 5.0/5.0 -

The repairs were well done. A small problem was discovered but we were invited back for a quick fix and should be completely back to better than new.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

I would recommend them to anyone. Like I said in previous comments they were honest and transparent. And always let me know what was going on.

Repair Quality - 5.0/5.0 -

They had my Jeep a day longer then expected because of a human error of scratching the paint while installing a piece. But they quickly made it right and apologized for the inconvenience ( mistakes happen and I understand that) and even ordered a new trim at no cost to anyone so that it matches the new door trim. They detailed my Jeep beautifully and were in constant contact with me about updates and timelines. I appreciated that they were always honest and transparent.

Customer Service - 5.0/5.0 -

Wonderful customer service with anyone I spoke to. I loved the updated phone calls and emails a s texts. It was a great experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

My car was hit by a neighbor while parked in the street, only causing damage to the front left fender and the driver door. I am satisfied with the replacement fender and the dent repairs to the front door and newly applied paint which looks great. However, the base of the A pillar, the roof, and the side of the hood were scraped and scratched during the disassembly or reassembly. I wash and wax the car often, so I'm familiar with any scratches the car had before. These paint scrapes were not on the car before. I am disappointed that whoever did the work was not careful enough to avoid further damage to the car, and even though mistakes happen, I don't understand how these scrapes down to the bare metal on the pillar were not noticed by whoever inspected the work. Without quality control, I'm not sure I would hire Bergstrom Auto Body again.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

There’s a glaze on my window and some dust inside the vehicle from the paint. I am bringing the vehicle back so they can rectify the issue.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great service by very nice people and fair prices thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I was pretty happy until I found out that during the replacement of my bumper they didn’t reconnect my fog lamps lighting harness. Otherwise appreciated the fast service and seemingly complete job.

Repair Quality - 2.0/5.0 -

I had collision service performed. The front of my car was damaged and they did a great job repairing the collision damage, but that is about where the service stopped. My fog lamps were not reconnected after my bumper was replaced, which was caught by the dealership in a subsequent oil change. But there was also an issue with one of my headlights being replaced, but then the aftermarket bulbs I had installed which were I damaged were also thrown away, and my headlights, both low and high beam, no longer matched between the driver and passenger side. The dealership was willing to cover the replacement of the light bulbs, but even then the head light was not properly positioned either. It seems like there was some great customer service around what ended up being a by the book, thoughtless, job. A job that didn’t have any quality analysis and follow up on the work, where my fog lamps not being connected could have been caught, or noticing my headlights were not the same, or noticing they were not pointed after replacement. It was all the little things that ended up really pulling down my review here. The devil is in the details and I don’t think I would trust Bergstrom to touch any of my vehicles ever again. Bergstrom really taints the GM family and I’m offended by their representation in the Madison area as a GM dealer. It hurts me to know I’ll have to travel out of town to get certified GM service. This is by no fault on the people that helped me but reflected by the poorly managed dealership, who could do a better job to be more wholistic in their approach to any maintenance request.

Customer Service - 5.0/5.0 -

The management really seemed to drop the ball, but the associates that helped me directly have done their jobs well despite having poor management.

My Experience - 0.0/5.0 -

Items from repair were left in the vehicle like a spent roll of tape and there was still glass on the inside. My service person Phil was excellent to work with. He is going above and beyond to try to make my Caddy look like Bergstrom aggreged it would before I bought it, yet it seems like this will be an uphill battle due to turn over of employees who sold me the vehicle.

Likely to Recommend - 5.0/5.0 -

Customer service goes a long way, Phil has met and exceeded my expectations while working on this truck

Repair Quality - 2.5/5.0 -

Results here do not reflect repairs as the repairs are not completed yet, Final appointment scheduled for 10/22/20. Results can be reported at that time.

Customer Service - 5.0/5.0 -

Phil is doing a great job and continues to work on an acceptable outcome.