Bert Ogden Mission Bodyshop
In operation 42 years.
The Bert Ogden Body Shop is housed within the Bert Ogden Megaplex in Mission, Texas. We have been repairing vehicles of all makes and models since 1984. Our #1 goal is your 100% customer satisfaction. We strive to provide high quality repairs on a timely basis. Bert Ogden Body Shop has been able to maintain great relationships with insurance companies making us a "Direct Repair Facility", which allow us to deal with all aspects of your repairs. It is for this reason, that we do not take short cuts or cut corners while repairing your vehicle. Our state of the art technology keeps you informed via text messaging or emails and keeps you informed and up to date on your vehicle's repair process. Our friendly estimators and support staff are here to answer any of your questions or concerns you may have at any time during your vehicle's repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Yes. They worked well with me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I think repairs were just satisfactory. Certainly not exceptional . Very unhappy that it took right at 2 months for repairs.
Likely to Recommend - 3.0/5.0 -
Due to time it took for repairs
Repair Quality - 3.0/5.0 -
Far too long for repairs and all seemed to be related to parts
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I HAD TO CALL TO CHECK ON THE PROGRESS ON THE VEHICLE, AT FIRST IT WAS 2 DAYS AND ENDED UP BEING ALMOST A MONTH.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank you a lot and great job !!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The car was dropped off March 13, 2017. We were told that the job of repairing the dent would take about 4 days. On March 16th, I was informed that an additional part needed to be ordered and so now the car wouldn't be fully repaired until March 21st or 22nd, and that I would be contacted around that time to be notified of when to pick up the car. By March 24th I called at 16:54 to inquire as to the status on my car and why I hadn't been contacted about the update on it. I was transferred about 5 times waiting to hear about the status of my car, until finally one of your employees was brave enough to take the tongue lashing I gave them about how unacceptable this whole car repair is taking for the amount of damage that needed remedy, and how nobody called me about the delay. I was then told that the whole hold up on why I cannot pick up my car on March 24 was because they were cleaning it inside out and that they couldn't in good conscience return without it being completed. I was told that first thing Monday morning, March 27, as soon as they open I can pick up the car, and they even offered to provide transport. So now that it is 21:03 on the evening of March 27, 2017, do you think I have my car back yet? NO! My husband calls them up at around 09:30 to ask about being transported to pick up the car. Did he get transported to Bert Ogden Collision Care Center so that he could pick up the car? NO! They told my husband that the car wouldn't be ready until 16:30 and that they would call him to let him know transport would be on the way. Did my husband get that call anytime today? NO! So, was it worth conducting business with them? I'm sure you know the answer to that question.
My Experience - 5.0/5.0 -
You have some dishonest people this is not a big deal but I left some small change in my car and it was not there when i got my car back. It was not a lot less than a dollar but is the principal of thing. Like I said it is no big deal on my part
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service provided by Roy, he had good idea of the repairs and was quick on the pw side. Great job, my car looks like new. I was blown away on the timing, I didn't expect you guys to work that fast. For sure I will recommend your service. Thanks