Bessette's Bumping & Painting,Llc.

5.0 (747reviews)
99%
566 Imlay City Rd,  Lapeer,  MI  48446
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In operation 68 years.

Bessette's Bumping & Painting is a family owned full service collision repair facility that has been serving the Lapeer community since 1958. Our goal is to provide high quality repairs on a timely basis. We offer a complete line of collision service. * Velocity laser management system by CHIEF * Full frame and unibody repair with CHIEF FRAME machine *Newly renovated paint shop with new spray booth and bake oven * Professional computerized color matching * On-site glass repair and replacement with mobile glass service available * Towing available * Rental cars available

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (747)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked better than before the damage or even better than when new. The shop receives high marks for keeping customers informed throughout the repair process, with proactive updates appreciated by many. Timeliness is a recurring highlight, as vehicles are frequently completed ahead of schedule. Customers also frequently commend the welcoming and professional atmosphere, the seamless handling of insurance coordination, and the thoughtful added touches such as thorough interior and exterior cleaning upon vehicle return. A small number of customers noted minor delays due to back-ordered parts or calibration requirements, and one customer suggested improved communication as an area for growth - both points raised directly by customers themselves.
AI-Generated from reviews written in the last 12 months
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"... professional, kept me informed throughout the process, and the quality of their work exceeded my expectations. When I got my truck back, it looked like the accident ..." Read more
"Bessetts was absolutely wonderful. They went above and beyond! Everyone was so kind and knowledgeable and professional. The experience was 100% perfect. ..." Read more
"... from a deer. You even cleaned my mats and vacuumed! The car looks perfect and I highly recommend for your professionalism and customer service!" Read more
"Won't find better service anywhere... they should teach customer service in all settings."
"... recommend them to anyone that needs collision repairs; they are the best! Everyone there is so nice and explains the process to you thoroughly, and they do a great ..." Read more
"It was finished before we expected it to be finished. Very quick"
"I had to reschedule, and they still were able to have it ready on time as promised"
"It was done earlier than expected, even though there was a snow storm that interfered with calibration."
"very nice people to work with they had my vehicle done in a day and a half which they thought it was going to take three very satisfied"
"Great job and completed soon then what they quoted."
"... better than when the dealership delivered it to me. Great communication and the friendliest people ever." Read more
"The staff kept me updated as progress was made, and I thought their communication was great."
"... nice and explains the process to you thoroughly, and they do a great job keeping you updated on the progress of repairs. Wouldnt hesitate to come back if I ever ..." Read more
"... service, went above and beyond to make sure I was happy! Amazing communication before, during and after!" Read more
"Excellent customer service, communication was excellent!"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely 💯

Repair Quality

Awesome place, staff and workmanship. Highly recommend

Customer Service

Awesome

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Could not be more satisfied with the repair. Time frame, and people. Will be coming here for all my collision needs in future

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend to everyone. If you want it done right, this is the place!

Repair Quality

Awesome service, and very knowledgeable people, explained everything in great detail.

Customer Service

Awesome service, and very knowledgeable people, explained everything in great detail.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You guys do absolutely beautiful work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Bessettes always does an excellent job. Only Bump & Paint place we use for our vehicles. Thanks Bessettes

Customer Service

Bessetres always does a Great Job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Awesome, Johnny and the crew are professional. Thanks

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

We had others recommended Bessette's to us and we will readily do the same

Repair Quality

I couldn't be more satisfied

Customer Service

Johnny n Cindy were great as well as anyone else who answers the phone

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend Bessettesto anyone that would need their service

Repair Quality

Whenever we need bodywork done, we always go to Bessette. They do an incredible job and their staff is amazing and the work is done in a timely matter.

Customer Service

Customer service is just top-notch

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Wonderful communication and service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will recommend Bessette’s to anyone

Repair Quality

Everyone that I spoke to was very nice.And they kept me informed about my vehicle as of repairs being made & they did a amazing job on my vehicle.

Customer Service

Great staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I have been bringing my vehicles here for years. Always happy with the work

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This was my greatest experience with getting my vehicle repaired. I hit a deer. I got my repair estimate the same day I called, a few days later I got a call that let me know when to bring my vehicle in for repairs and in less than a week it was ready looking better than when the dealership delivered it to me. Great communication and the friendliest people ever.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Adam and Cindy were both perfessional, kind and helpful. Worked with me and my schedule. Everyone else that I came in contact with were nice and helpful as well.

Repair Quality

Customer Service

Can not even tell my truck went through a massive hail storm.

Kept me Informed?

Yes

Ready on Time?

Yes

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