Bill Dodge Collision Center
In operation 26 years.
The Bill Dodge Collision Center offers expert collision repair service backed by a Limited Lifetime Warranty on all repairs as long as you own your vehicle. Our goal is to make sure you are completely satisfied with your collision repair experience. We have a 30,000 square foot facility and are one of the largest I-CAR Gold Shops in New England.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There was a glitch at the end that extended the wait. No one's fault.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
NO... when I got the car back the front camera did not work. I had to leave the area... I contacted Tim Malloy... he gave me the contact information for when I did get it repaired so that the folks who repaired it could be reimbursed for whatever it cost.... I went to Traverse City (MI) BMW to have it repaired. The Service guy here has repaired my car (the camera was not connected before putting it back together). I cannot get my car back until Tim Malloy gets back to Ken Matthews (231-922-2002) and tells him how it will be paid. Tim did return one call but they were playing telephone tag and now Tim has not gotten back to Ken to solve this. There is no excuse for this... It was not my fault. I paid the entire bill believing it was fixed... I could not return it to Portland as I was on my way to Michigan... I waited a while to get the car into Michigan BMW . This was the appointment I told Tim I had made because of other work being done on the car. There was not problem... Now we need to contact Tim and he needs to give Ken the go ahead so I can get MY car back... Thank you. Ruth Reeve...
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Thought the cost was very high, even though I did not have to pay myself.
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Second time I've used Bill Dodge Collision center.
Customer Service - 5.0/5.0 -
Second time I've used Bill Dodge Collision center.
My Experience - 0.0/5.0 -
You lost my trust when I got the call that my repair was delayed be cause the "used" part did not meet insurance standards. The used part should have been discussed with me.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
I think the shop did their job but neither the shop nor the Travelers appraiser set the expectation that my repair could be much bigger than the initial appraisal.
Repair Quality - 5.0/5.0 -
Vehicle was repaired to satisfaction.
Customer Service - 3.0/5.0 -
I would have appreciated proactive updates on the status of my repair. If I wanted to know about the progress, I had to call or email and request an update (many times over eight weeks).
Likely to Recommend - 3.0/5.0 -
As expected. The shop could have been more apologetic for their mistakes.
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0 -
The original service went well. On the drive home part of the car that hides the windshield came off and needed to be replaced. The shop told me to bring the car in and theyâd fix it. When I arrived the shop assumed I had the peice that flew off the car, which I did not. I wasted a trip to them because they didnât ask the right questions.
Likely to Recommend - 4.0/5.0 -
I was disappointed in the communication of the shop but liked the detailing when I picked up the car so...
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Overall, I'm happy with the shop. Pros: They took me right in; the detail person did a nice job.
My Experience - 5.0/5.0 -
Pleasant staff, good workmanship and timely completion of work
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Looks like a new vehicle!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional with prompt servic
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
looks brand new
Customer Service - 5.0/5.0 -
kept me updated and my car drives great!