Bill's Collision Center

4.7 (685reviews)
95%
1513 W Broadway Ave,  Moses Lake,  WA  98837

In operation 51 years.

A family-owned and -operated body and paint shop offering quality work, a quick turnaround time, and professional service. here to help with your auto body needs. Free estimates, no appointment needed

Services
  • Free Estimates
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 12:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (685)

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Was very satisfied with the repair work done.

Repair Quality

When went in for estimate representative checked the car & informed me of the damage outside of vehicle & under hood. Very thoroughly. When went in to pick up representative showed me what was repaired & done. Repair & color was a Very good job!

Customer Service

Being my first time having to take any vehicle for estimate of repair, I didn't know the process. After being referred by my brother to your repair shop, I went in on December 5th I went in to inquire, and the receptionist was friendly and good about explaining what the process would be to get the car in. And after asking a gentleman in the second table, he said that I could drop the car on the 8th of December which I was very happy it was so soon. On December 17th upon calling how much longer, I was informed by receptionist I was on the list to call that my car was ready. She said I could pickup my car the next day at 4pm. She advised me to bring my insurance check (first one I had received & not enough to pay the total repair, but informed business would deal with my insurance for the difference) & my personal check for deductible which I did. I went in on December 18th, no receptionist, just a few men. I informed them was advised to report in to pick up my vehicle. I was told car was ready. I signed and gave the man my insurance check & my personal check for deductible. The man gave me my receipt but said it's not 70% of total repair so could not give me my keys to take car. They said they couldn't get through to my insurance to confirm they will pay the difference. I was not happy with this because came down because was told could pick up car & then told couldn't (sad) had to come back the next morning. I informed the man who took my payment of first insurance check & personal check (which he gave me a receipt), that I wish this would have been explained to me from the beginning because I could have contact my assigned insurance agent whom I could have contacted her personally & gotten an email of confirmation of payment for the balance way before 4 pm & taken my car home that day not having to return in the morning. Thank you

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My Experience

Likely to Recommend

To everyone

Repair Quality

Great job, fast service, I would recommend them to everyone

Customer Service

Very satisfied

Returned Clean

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Repair Quality

Fixed my 2024 tailgate, did an excellent job and very timely!

Customer Service

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Customer Service

Extremely friendly and easy to talk to. Can not see any difference in original paint on truck.

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Repair Quality

Love that you wash my car after all damage was fix . Great customer service, easy and fast ,though I expect depending on how much damage is done I got my car back in 2 weeks!! Fast turnaround. Thank you so much . All seems to be working great!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Bill’s did a fantastic job on repairing my car. They did an exceptional job of keeping me informed; both when parts were coming in, when additional damage was found or parts were delayed.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They do a wonderful job!!

Customer Service

Your vehicle comes back to, as good as new!

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Repair Quality

Took longer than expected.

Customer Service

Returned Clean

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Repair Quality

The work is immaculate however wish it didn’t take a week when quoted 24 hours.

Customer Service

Communication lacked. Received different info from various staff.