Bill's Collision Service

5.0 (761reviews)

100%

(574) 825-2965

13024 US Highway 20, Middlebury, IN 46540

100%

See Photos

13024 US Highway 20
Middlebury, IN 46540

Get Directions Website Email

About Bill's Collision Service

See Photos

13024 US Highway 20
Middlebury, IN 46540

Get Directions Website Email

Bill’s Collision Service is a full-service preventive automotive maintenance, repair service and collision repair center, specializing in Body Work and Paint. We have consistently provided quality work and comprehensive collision services for more than 60 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Motorcycle Repair
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (761)

Sort By:
Newest
Rating

643 Customers Rated

5 Stars

75.7% Complete

(576)
4 Stars

6.7% Complete

(51)
3 Stars

1.3% Complete

(10)
2 Stars

0.3% Complete

(2)
1 Star

0% Complete

(0)
< 1 Star

0.5% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for exceptional service quality, with many highlighting the professional and friendly staff who provide excellent customer service. Reviews frequently mention timely completion of repairs, often ahead of schedule, and superior workmanship that makes vehicles look brand new. Communication stands out as a major strength, with customers appreciating regular updates via text, phone calls, and online platforms throughout the repair process. The attention to detail extends beyond repairs, as many customers were pleasantly surprised to receive their vehicles thoroughly cleaned inside and out. Long-term customer loyalty is evident, with many stating they have used the shop for years and consistently recommend it to others. The staff's willingness to go above and beyond, including addressing additional issues and providing exceptional care during stressful situations, creates a positive customer experience that builds lasting trust and satisfaction.

Select to learn more

Service Quality
Timeliness
Communication

"If I could give you a 20 I would. Our experience with you went above and beyond. Everyone we interacted with was very helpful and ..." Read more

"Customer service was kind, responsive, and professional. I felt cared for and valued."

"Every visit and telephone call was handled with patience and grace and kindness."

"Excellent customer service! Absolutely no issues at all!"

"Excellent! The people are patient and ready to help."

"Excellent quality workmanship and early."

"Everything looks great, even the inside. Car was done 20 days before I was told it would be done"

"It was ready 2 days early. :"

"Excellent service. Repair was turned around in 4 days. Extremely pleased!"

"It was done early. Was originally told a week but only took 2 days."

"... reassuring — exactly what I needed in that moment. Communication was clear and consistent throughout the entire process. I never had to wonder about status ..." Read more

"Communication is done very well"

"There is an online platform that keeps you informed of the process. Great!"

"Everyone was very helpful from beginning to end. I was most impressed with the daily progress updates and it was finished one day sooner than expected. ..." Read more

"Your service was far & above necessary & kindness & communication"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"If I could give you a 20 I would. Our experience with you went above and beyond. Everyone we interacted with was very helpful and ..." Read more

"Customer service was kind, responsive, and professional. I felt cared for and valued."

"Every visit and telephone call was handled with patience and grace and kindness."

"Excellent customer service! Absolutely no issues at all!"

"Excellent! The people are patient and ready to help."

"Excellent quality workmanship and early."

"Everything looks great, even the inside. Car was done 20 days before I was told it would be done"

"It was ready 2 days early. :"

"Excellent service. Repair was turned around in 4 days. Extremely pleased!"

"It was done early. Was originally told a week but only took 2 days."

"... reassuring — exactly what I needed in that moment. Communication was clear and consistent throughout the entire process. I never had to wonder about status ..." Read more

"Communication is done very well"

"There is an online platform that keeps you informed of the process. Great!"

"Everyone was very helpful from beginning to end. I was most impressed with the daily progress updates and it was finished one day sooner than expected. ..." Read more

"Your service was far & above necessary & kindness & communication"

Daniel (Toyota owner) reviewed 7/31/26

Leroy (Ford owner) reviewed 7/30/26

Matthew (Kia owner) reviewed 7/28/26

Stephen (RAM owner) reviewed 7/28/26

Nic (Chevrolet owner) reviewed 7/27/26

Loretta (Jeep owner) reviewed 7/24/26

I was getting nowhere with anyone or anything on the accident so I showed up and pleaded with them and in no time exactly the same day everything was set up to pick up my car with a tow truck and get someone over to do the estimate and set me up with a rental car stayed with me and called me down the whole procedure till the day I picked it up which was very soon they worked it in right away knowing I needed it whole team is wonderful dealt with him for years anyway and always praise them to others as well go there it's worth it and the people are awesome Oops..."calmed me down" and. "them" ,not him

Michael (Hyundai owner) reviewed 7/21/26

I would recommend anyone that ever needs anything repaired on their vehicle any body work done bring your vehicle to Bill's collision you will be amazed at the work they do

The suspension was messed up real bad but Bill's collision they made it perfect again like it was never broken they are a true savior

Everyone there at Bill's collision are professionals I've never seen anybody do such a really great job, they take pride in their job and go above and beyond

David (GMC owner) reviewed 7/20/26

I would not recommend any other body shop! Bill‘s Collision is absolutely wonderful!

Bill‘s collision did an outstanding job! They were easy to work with, easy to schedule, and my truck came out looking like new!

Esther (Chevrolet owner) reviewed 7/20/26

Very good

Alayna (Ford owner) reviewed 7/16/26

Shelly (RAM owner) reviewed 7/15/26

Hands down we had the best experience!

Jamison (Hyundai owner) reviewed 7/13/26

Great service and quality

Mike (Volkswagen owner) reviewed 7/8/26

I won't go anywhere else next time.

Customer service was Excellent!!!!. They Body shop did amazing job! Got a spot that needs touched up. All good though I would definitely recommend this collision center. Very satisfied!!!!! Good job!!! 🙂

They were very nice and respectful.

Stephanie (Kia owner) reviewed 7/1/26

Edward (Ford owner) reviewed 6/29/26

Everything looks great, even the inside. Car was done 20 days before I was told it would be done

Even the interior was very clean.

Kelly (Chevrolet owner) reviewed 6/29/26

Phyllis (Ford owner) reviewed 6/29/26

Max (Honda owner) reviewed 6/22/26

Julie (Hyundai owner) reviewed 6/19/26

Everyone was very helpful from beginning to end. I was most impressed with the daily progress updates and it was finished one day sooner than expected. And when I picked it up it was shiny clean! Great job everyone!

Ross (RAM owner) reviewed 6/18/26

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view more shops in: Middlebury | 46540

Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

Bill's Collision Service

About Bill's Collision Service

Reviews (761)

643 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean