Bill's Collision Service

5.0 (764reviews)
100%
13024 US Highway 20,  Middlebury,  IN  46540
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Bill’s Collision Service is a full-service preventive automotive maintenance, repair service and collision repair center, specializing in Body Work and Paint. We have consistently provided quality work and comprehensive collision services for more than 60 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (764)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication stands out as a key strength, with customers appreciating regular text, email, and phone updates throughout the repair process. Timeliness is frequently highlighted, with numerous customers pleasantly surprised their vehicles were completed ahead of schedule. Customers also appreciate the added touch of vehicles being returned thoroughly cleaned inside and out. A small number of customers noted areas for improvement, including better proactive communication during longer repairs and ensuring all components are fully inspected before vehicle return.
AI-Generated from reviews written in the last 12 months
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"... question we had. The service was within a great time. The repairs are top notch. I will recommend your shop to everyone that will listen. Thank you so very much ..." Read more
"... up my vehicle, it looked incredible. Not only was the repair work done beautifully, but the detailing made it feel brand new. That extra level of care ..." Read more
"... wrecking my cars but I've never had a service company go above and beyond like Bills collision did for me." Read more
"Earlier completion than promised. Quality repair."
"Bill's Collision did a fabulous job on my car repair! I would highly recommend working with Bill's Collision!"
"... takes excellent care of my Highlander and me! This repair was so fast, I was pleasantly surprised to get a call the next day that it was ready! I will ..." Read more
"Everything looks great, even the inside. Car was done 20 days before I was told it would be done"
"Excellent service. Repair was turned around in 4 days. Extremely pleased!"
"They went above and beyond to get our car finished sooner than expected.And they also cleaned my car.... Even ..." Read more
"They completed my truck earlier than what was anticipated! And they did a fantastic job!"
"... reassuring — exactly what I needed in that moment. Communication was clear and consistent throughout the entire process. I never had to wonder about status ..." Read more
"Great customer service, kept us informed, explained the process fully, and kept us updated. The work performed was above ..." Read more
"Everyone was very helpful from beginning to end. I was most impressed with the daily progress updates and it was finished one day sooner than expected. And ..." Read more
"Your service was far & above necessary & kindness & communication"
"The work done was great, the communication wasn't. After three weeks I had to call, no updates throughout the process."

Likely to Recommend

Repair Quality

Nice work...part back ordered caused delay... otherwise would have been rated a 9...

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

It looks just great. You can’t even tell that it wasn’t an accident. Thank you so much.

My Experience

Likely to Recommend

Repair Quality

The Best

Customer Service

The best

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

These folks very friendly and easy to work with. They got my car done in a timely matter and it looks GREAT! Like nothing ever happened to it!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was getting nowhere with anyone or anything on the accident so I showed up and pleaded with them and in no time exactly the same day everything was set up to pick up my car with a tow truck and get someone over to do the estimate and set me up with a rental car stayed with me and called me down the whole procedure till the day I picked it up which was very soon they worked it in right away knowing I needed it whole team is wonderful dealt with him for years anyway and always praise them to others as well go there it's worth it and the people are awesome Oops..."calmed me down" and. "them" ,not him

Likely to Recommend

I would recommend anyone that ever needs anything repaired on their vehicle any body work done bring your vehicle to Bill's collision you will be amazed at the work they do

Repair Quality

The suspension was messed up real bad but Bill's collision they made it perfect again like it was never broken they are a true savior

Customer Service

Everyone there at Bill's collision are professionals I've never seen anybody do such a really great job, they take pride in their job and go above and beyond

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would not recommend any other body shop! Bill‘s Collision is absolutely wonderful!

Repair Quality

Bill‘s collision did an outstanding job! They were easy to work with, easy to schedule, and my truck came out looking like new!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Hands down we had the best experience!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great service and quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I won't go anywhere else next time.

Repair Quality

Customer service was Excellent!!!!. They Body shop did amazing job! Got a spot that needs touched up. All good though I would definitely recommend this collision center. Very satisfied!!!!! Good job!!! 🙂

Customer Service

They were very nice and respectful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything looks great, even the inside. Car was done 20 days before I was told it would be done

Likely to Recommend

Repair Quality

Customer Service

Even the interior was very clean.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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