Black Forest Auto Works Inc

5.0 (672reviews)
100%
20 Cottage Row,  Glen Cove,  NY  11542

Black Forest Auto Works has an established presence in the market for 40 years and currently operates as a DRP facility for carriers such as GEICO and Liberty Mutual, with an emphasis on quality repairs and structured workflow.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (672)

Customers say
Overall Customer Satisfaction
Customers consistently praise Black Forest Auto Works for exceptional service quality, with many noting their cars look brand new after repairs with perfect paint matches and seamless workmanship. Communication stands out as a major strength, with customers appreciating regular text and email updates throughout the repair process and transparent explanations of needed work. The shop excels in timeliness, frequently completing repairs on schedule or even ahead of promised dates. Customers highlight the professional, courteous staff who handle insurance communications and make the stressful repair process smooth and easy. The attention to detail extends beyond repairs, with many mentioning cars returned cleaned inside and out. Multiple customers express they would return for future needs and actively recommend the shop to friends and family.
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"... insurance company, which saved me a ton of stress. The quality of their workmanship is truly outstanding — my car looks like it just rolled off the showroom ..." Read more
"Black forest is the best. The job was done meticulously and on time."
"BlackForest, showroom results!!! 2nd to none!!!"
"My car looks brand new"
"... done professionally and timely. Thank you so much! My car looks like brand new!" Read more
"It was ready at the right time, when it was done!"
"Great job on the repair, friendly service and completed sooner than expected"
"Ready when promised."
"My vehicle was ready when promised"
"My car was ready earlier than expected."
"... I walked in, the team was warm, professional, and completely transparent about what my car needed and how long the repair would take. They handled ..." Read more
"Text messages let me know where they were during the repair process and exactly which day my car would ..." Read more
"... entire repair process easy. From start to finish, I received notifications on the status of the work being done." Read more
"I received texts throughout"
"Loved the up dates via text"

My Experience

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Repair Quality

It was very quick and they made the processs very easy even though it was my first time! Thank you!

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My Experience

What a great experience I had with Black Forest Auto from start to finish A+++++. Everything was seamless from renting a car to the finished repair.

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My Experience

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My Experience

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Repair Quality

Black Forest Auto Works provided excellent service from start to finish repairing my car! The staff was great to work with and the whole process went smoothly. Thank you Brian, Michelle and staff!!

Customer Service

My Experience

Black Forest Auto was recommended by a friend from our fire department and I am glad I took his advice. Brain and Michelle explained the process and kept me updated throughout the repair. I was very happy with everything and have already recommend Black Forest to people I talk to.

My Experience

They stayed in touch regularly and got the repairs done according to the schedule they projected.

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Repair Quality

On time and a job well done.

Customer Service

All good

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Quick, easy, professional service with very friendly staff

Customer Service

My Experience

Wonderful

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Repair Quality

Black Forest did excellent job with my car !!

Customer Service

Fully recommend

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Repair Quality

BlackForest, showroom results!!! 2nd to none!!!

Customer Service

My Experience

Great and fast service.

My Experience

We had a tough situation with a part that took a long time to arrive but Michelle kept me informed and updated the whole way through. My car looks brand new again and I am totally satisfied.

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Customer Service

My Experience

Excellent

My Experience

Black Forest was excellent.

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