Blaise Alexander Ford - Mansfield
In operation 9 years.
"The quality you expect, the service you deserve." For almost 50 years, Blaise Alexander Collision Center of Mansfield has proudly delivered the safest, highest-quality auto body repairs. We know accidents are stressful, so we handle everything from meticulous vehicle blueprinting to managing your insurance claim directly. To ensure your ultimate safety on the road, our repair process strictly adheres to factory OEM procedures on every vehicle. Our facility features a dedicated team of elite, I-CAR Platinum-certified technicians equipped with the industry's latest advanced collision repair technology. We welcome all insurance providers and coordinate seamlessly with your adjuster to guarantee a smooth, hassle-free claims process. Trust your vehicle to a local team that guarantees unmatched precision and exceptional customer service. Use the scheduler on our profile to book your repair estimate today!
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
Bad experience with parts not being in prior to the scheduled appointment, especially when the appointment was scheduled at least 3 weeks before the date (4/11) because of the dealership's work schedules.
Repair Quality - 3.0/5.0 -
Poor planning on needed parts! I dropped my car off the evening of 4/10/23; appointment was for 4/11/23, which was made at least 3 weeks prior to that date; they knew I needed a rear light assembly, but it wasn't in. It arrived on 4/12/23 so my car sat for an entire day. This is very poor planning; not good customer service. I don't understand why it wasn't there for the scheduled appointment, when they knew weeks prior that it was needed. I could have had use of my car on 4/11/23, rather than it sitting @ your facility!!!
Customer Service - 4.5/5.0 -
Seth was very professional, even though I was angry when I spoke with him about my tail light not being in. He assured me that they would work as quickly as possible and that he would personally detail my car when it was finished. The damaged body work that required painting was nominal and Seth knew I needed my car for the weekend. He had the work done by 4/14 which was as promised. The interior mats, especially, were very dirty from the winter weather, but at pickup, my car was very, very clean. I called Seth 4/14 and thanked him for doing such a fine detailing job. I assume he is not the person responsible for insuring needed parts arrive on time for the scheduled repair date. However, it is inexcusable for the party who is responsible, to not stay on top of this. Poor customer service on their part! This isn't the first time we've had an issue in this area. My husband's truck (during a recall) was damaged while the tech was dismantling it and they had to wait on parts to finish the repair. Felt that parts should be ON HAND for issues such as this.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks absolutely awesome!
Customer Service - 5.0/5.0 -
If the person on the phone didn't have the answer to my questions. They got the answer or put me on with someone who did
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Ford Dealership did a great job on my car! I am happy with the job well done!
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My jeep look great
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good jobs but it took to long
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Timing of repair was an issue and information from different individuals was conflicting. Also the toneau cover was nit reattached in the rear and flew up onto cab but apparently didn't do any damage and I was able to reattach it. Otherwise the repair is satisfactory.
Customer Service - 4.0/5.0 -
As noted before. Communication and customer relations could improve
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Great service
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Vehicle was totaled after parts were ordered for previous incident/repair and we were still charged for all of the parts when they should have been restocked/returned
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I.use to drive for them. It was nice to work everyone to make it come out.
Repair Quality - 0.5/5.0 -
If you wanna talk about my Hyundai? Being. Fixed it still? Wasn't fixed they still didn't have a part painted? They had the mirror they haven't called now. I don't have to worry about it because I traded it
Customer Service - 0.5/5.0 -
I was in my and talk manager . It has been 3 weeks. No fix. I came in on Friday 10th. Trade her in. Wasn't happy with your department. But,it's your pro lem now
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend this body shop to everybody
Repair Quality - 5.0/5.0 -
My experience was excellent, everyone I had to deal with was very professional and helpful and I got my vehicle back in perfect condition much sooner than I expected. I was updated on the progress of my vehicle frequently and kept in contact through the entire process I would recommend to anybody to choose this body shop/ dealership.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0 -
How can I recommend a shop that doesn’t keep promises?
Repair Quality - 2.5/5.0 -
I was told twice that I wouldn’t be able to get the car back until next week. When my insurance company got involved it was ready the next day.
Customer Service - 2.5/5.0 -
I was told twice that I wouldn’t be able to get the car back until next week. When my insurance company got involved it was ready the next day.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0 -
To much miscommunication and no return calls that were promised and too long
Repair Quality - 3.5/5.0 -
Not handled how I thought it would be when I chose dealer
Customer Service - 3.0/5.0 -
Frustrated
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Headlight bulbs misaligned making the new one dimmer than the other one