Blaise Alexander Ford - Mansfield
In operation 9 years.
"The quality you expect, the service you deserve." For almost 50 years, Blaise Alexander Collision Center of Mansfield has proudly delivered the safest, highest-quality auto body repairs. We know accidents are stressful, so we handle everything from meticulous vehicle blueprinting to managing your insurance claim directly. To ensure your ultimate safety on the road, our repair process strictly adheres to factory OEM procedures on every vehicle. Our facility features a dedicated team of elite, I-CAR Platinum-certified technicians equipped with the industry's latest advanced collision repair technology. We welcome all insurance providers and coordinate seamlessly with your adjuster to guarantee a smooth, hassle-free claims process. Trust your vehicle to a local team that guarantees unmatched precision and exceptional customer service. Use the scheduler on our profile to book your repair estimate today!
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
It is widely known that I would never recommend this business to anyone. I am also well aware that I am not the only person who has had to deal with such poor customer service from the shop. The reputation of blaze Alexander Ford is terrible in the town of Mansfield.
Repair Quality - 4.0/5.0 -
Missing part on my door handle.
Customer Service - 0.5/5.0 -
It took two months and two weeks to get my car repaired and it was not a supply chain issue. I was lied to over and over again by the manager about what was going on this was quite honestly the worst customer service I have ever experienced in 50 years.
Returned Clean
Likely to Recommend - 2.5/5.0 -
Only because I would call and seem to get excuses why it wasn't done
Repair Quality - 5.0/5.0 -
It looks very nice
Customer Service - 4.5/5.0 -
They were nice about it when I would call
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.0/5.0 -
It still isn’t fixed right.
Customer Service - 4.0/5.0 -
Left many msgs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
no comments
Repair Quality - 4.5/5.0 -
Quality of repair appears to be good with the exception of having my vehicle from April 7 until May 1. It was the bumper that was damaged. No one ever contacted us about why it was taking so long. The first time I called they told me it was almost done and would be gone for alignment in a day. Five days later when I called, they told me that I was going in for alignment in a day. The next time I called, they told me it would be going to be detailed and it would be done soon. I waited until April 25 when I called again and spoke to Toby who told me they were having trouble getting parts for it. That’s why it wasn’t done. I did tell him I felt like we were being lied to because twice I was told that it was going in for alignment and I feel I was getting the runaround at that timeI did tell him I gave him one week and I wanted my truck back at that time. We had no contact from them until my husband went on Thursday to check on it what was going on and they told him the truck was done and he paid the bill and drove home when he got to our house. There was a message that come up about something about the air. He went back there that Monday after and now the truck is supposed to be there on Tuesday, May 6 at 1 o’clock for them to see why this message is coming on the board the Work quality on the truck I will say was good but I was not happy with them having the truck for well over three weeks with no contact or reason that it would take that long
Customer Service - 2.5/5.0 -
See my previous comment.
Likely to Recommend - 0.5/5.0 -
If there was a negative 100 I would have chosen that. I will NEVER use Blaise Alexander for anything EVER again.
Repair Quality - 0.5/5.0 -
Worst experience i have ever had with a dealership or body shop. Blaise Alexander damaged my vehicle during repairs and attempted to cover it up in spots. My tail light is falling out, electronics don't work and there are new dents and scratches in my vehicle when it was supposed to be completely repainted and all dents were supposed to be removed. I am extremely dissatisfied and am currently looking into legal action.
Customer Service - 0.5/5.0 -
Horrendous! I got calls for 2 weeks saying my truck is almost done. Then when I didn't hear from them for a couple days I called and was told the girl who called me was telling me about the wrong truck. Terrible service and incompetent workers.
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent quality of service.
Customer Service - 5.0/5.0 -
Great people and excellent job. I'll recommend them to my family and friends.
Returned Clean
Likely to Recommend - 4.0/5.0 -
Did a good job
Repair Quality - 4.0/5.0 -
The car looks great it was just tough waiting so long but the staff was very pleasant and helpful
Customer Service - 4.5/5.0 -
Very helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very nice and understanding and helped me so much. I appreciated the updates and how my car turned out.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
paint job looked amazing. Customer service over the phone needs to be a little better....she acted like she didnt have a clue what was happening and it made us feel uneasy while waiting. I think she did catch on and called daily to update which is great! Just never tell someone over the phone you have no idea.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went smooth, and so far it was great!
Customer Service - 5.0/5.0 -
Customer service was excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mariah was amazing!
My Experience - 5.0/5.0 -
So far, the work is excellent and your personnel are very kind & personable. There is one item left to put on the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
They did good work however I like to be kept on the loop when it comes to my vehicles a lot of my friends and family dont have the time to chase answers and go directly to the shop for answers after the promised deadline passes with no word from them whatsoever
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0 -
There was no communication over constant delays that turned a 1 week repair into a month long ordeal and there was often no answer when I called until I showed up in person to look into my repairs - moved from a 1 to a 3 because they answered the phone 1 time the last weel it was there and called me when it was done
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
To my surprise, which I was very happy after they did service on my car, they had detailed the inside very very excited about the service and would definitely recommend them
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly and courteous service