BMW of Annapolis Collision Center
In operation 18 years.
Anne Arundel County's only BMW and MINI Certified Collision Center. BMW Factory-trained technicians, BMW-approved facility, equipment and tooling and the only place to get BMW's ColorSystem, a new, state-of-the-art, environmentally-friendly waterborne refinish product specifically engineered for BMW/MINI vehicles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept me in the loop the whole time. Sarah was great! My car looks brand new!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Welcoming staff. Agreement with Enterprise to bring loaner car is convenient. Repair was done perfectly.
Customer Service - 5.0/5.0 -
Knowledgable and friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks like you after I came to pick it up
Customer Service - 5.0/5.0 -
I always got a call to give me progress on the car
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am very satisfied
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff were friendly and very helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The issues began with the Collision Center following repairs to my 2024 BMW 530i after an accident. Communication regarding the progress of the repair was inconsistent, and after receiving the vehicle back, I discovered that the Iconic Glow grille, which worked properly before the collision, was no longer functioning. I contacted the Collision Center about the issue and was ultimately directed to coordinate through BMW Service while having a recall completed so the grille could also be evaluated. That led to another communication issue. I dropped the vehicle off on Thursday and received a loaner. The repair was completed and my vehicle was ready on Friday, but because my service advisor was off, no one contacted me. I only learned the car had been ready after calling myself Saturday afternoon shortly before closing, even though I had already received automated texts and emails thanking me for my visit. Service ultimately determined that the grille issue was related to a loose or disconnected wire associated with the prior collision repair and corrected it. General Manager Dan Bailey subsequently contacted me personally, apologized, acknowledged that there were “holes in the process,” and assured me the concerns would be addressed. I greatly appreciated his accountability and follow up. The vehicle was ultimately repaired correctly, but the communication and coordination between Collision, Service, and the customer fell well below what I expect from a BMW dealership.
Customer Service - 0.5/5.0 -
The issues began with the Collision Center following repairs to my 2024 BMW 530i after an accident. Communication regarding the progress of the repair was inconsistent, and after receiving the vehicle back, I discovered that the Iconic Glow grille, which worked properly before the collision, was no longer functioning. I contacted the Collision Center about the issue and was ultimately directed to coordinate through BMW Service while having a recall completed so the grille could also be evaluated. That led to another communication issue. I dropped the vehicle off on Thursday and received a loaner. The repair was completed and my vehicle was ready on Friday, but because my service advisor was off, no one contacted me. I only learned the car had been ready after calling myself Saturday afternoon shortly before closing, even though I had already received automated texts and emails thanking me for my visit. Service ultimately determined that the grille issue was related to a loose or disconnected wire associated with the prior collision repair and corrected it. General Manager Dan Bailey subsequently contacted me personally, apologized, acknowledged that there were “holes in the process,” and assured me the concerns would be addressed. I greatly appreciated his accountability and follow up. The vehicle was ultimately repaired correctly, but the communication and coordination between Collision, Service, and the customer fell well below what I expect from a BMW dealership.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I wouldn't want any other body shop doing work on my BMW.
Repair Quality - 5.0/5.0 -
It looks great
Customer Service - 5.0/5.0 -
They kept me updated and were great when I picked up the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Courtesy and professional service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I enjoy driving my BMW and I have received very good service from Annapolis BMW.
Repair Quality - 5.0/5.0 -
I arrived to have have my windshield replaced at 8:30 and was greeted right away. I was expected. Got the call around 3:00pm that it was finished. Very efficient.
Customer Service - 5.0/5.0 -
See previous comments.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communicated with me about the updates on my vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job all around