Bob Boyd Ford
Bob Boyd Collision Center is a family owned and operated automotive collision and body shop repair facility in Lancaster Ohio. We strive to exceed complete customer satisfaction with superior quality of workmanship, providing unmatched collision repair services to our community. What separates us from the others is our state of the art equipment, quality of materials, our high quality of service and our expert technicians coupled with (limited lifetime) guaranteed auto body repairs. We use original parts, or parts at least equal to or better than the original manufacturers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Make sure all work is up to Power before giving a customer their property..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciate the care and concern that went in to fixing my vehicle my vehicle looks like showroom quality. Great job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
EVERYTHING WENT VERY WELL, MUCH APPRECIATED.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Employees were friendly. Made arrangements to accommodate me for n picking up my vehicle.
Likely to Recommend - 3.0/5.0 -
You guys use to be great I've always had my car fixed there but everything didn't get fixed on my son's car
Repair Quality - 3.5/5.0 -
The body work was great but there was some things that didn't get fixed....abs light on , Cruz. control won't work. I took to another garage and they said the sensor needed to b replaced it is on the side the deer hit the car
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff were professional even when I struggled with an unforeseen expense. The end product was well worth it! Tom Erlenwein
Likely to Recommend - 1.5/5.0 -
Felt done wrong. Very fast to say it would cost me cause they said they did diagnosis was done and was good. So how can that be and by the time I got home it was showing it needed service. 30 minutes later.
Repair Quality - 1.0/5.0 -
Have a rear sensor out that was never out before and said insurance probably would not pay cause it was ok when check was done. Even though I know it can be cleared to look like it was ok. The bumper was removed and put back on after fixed. So I feel it is something to do with my vehicle being fixed. I came back to the bob boyd due to I felt they went out of the way to fix it right. So I went out of my way to come back. Now I feel let down . I’ll go elsewhere next time. Cause I feel the rear sensor should not be up to me to have to take bumper off and pay for diagnostics testing when light came on when I backed up in my drive way from getting it back. Just was busy with working and unable to call before today. Very disappointed customer.
Customer Service - 1.0/5.0 -
Already explained myself . Very disappointed customer. Won’t be back.2 new vehicle in a little over 4 years. Not cheap ones either . But I’ll look elsewhere now.
My Experience - 5.0/5.0 -
Rafeala is a great asset to your company. Everyone in the Collision Shop was attentive and nice.