Bob Fisher Chevrolet Collision Center

4.7 (1,026reviews)
93%
4111 Pottsville Pike,  Reading,  PA  19605
Bot
Shop AssistantSparkles

In operation 58 years.

Specializing in Insurance Collision, Repairs, Towing Available, Rental Cars Available, All Makes & Models Repaired, Domestic & Foreign Cars & Trucks. Certified General Motors repair center. Certified General Motors EV repair. I-car gold certification

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,026)

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Excellent paint job

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Needed to reach out a few times, including after being told they would reach out to me. Otherwise no issues

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Repair Quality

Would have given you a 10, but you put 8 air freshener s in my car. 4 found under front seats, and 4 in the back of car. As a person with Asthma doing that makes it hard for me to breathe with windows up. Then my next question would be what smell did you try to cover up. 2nd as much as I appreciate you using foot paper down on my floor I would appreciate it more if you removed it before you gave it back to me. I don't need to see it or throw it out for you. Honestly Steve Moyer was my first choice but they were backed up with maybe its because they dont stink up the cars.

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Very satisfied with the repairs however there were 8 air fresheners under my seats? I have a family remember with severe reactions to odors and now they cannot be in my vehicle. That’s I did not appreciate. Very unacceptable.

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As expected.

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My Experience

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Went to the shop and was not greeted or acknowledged by the staff. The adjuster that came to look at my truck never shook my hand or engaged in conversation with me. Just took photos and went to write up estimate and said they email it to me. Front desk girl was lovely and told me they have my truck for about a week. I was called and told there was a parts delay and I should have it by Monday. Car was not done until Thursday. Overall work looks great. Not a great customer service experience

My Experience

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Staff was fantastic!

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Absolutely not! I have been driving GM products since I was 16 and if this was the last GM lot on the planet I would go to FORD!

Repair Quality

Customer Service

My car was supposed to be inspected and have maintenance visit while it was in and they never did the work! The body shop finished and sent it to service and it was 2.5 WEEKS over what was promised. All the while I was paying for a rental car. Never ever ever if it is the last dealer on the planet will I go back there and I have shared with my insurance company and every person I know!

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This is hard for me to answer, I'm very satisfied with the repairs, but the lack of communication (unless I reached out) and my frustration with the "office manager" supersedes the good work that the body shop did.

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Good job.

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None

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