Bob Johnson Toyota Collision & Glass
In operation 54 years.
All of our estimators are licensed by New York State. Our technicians are certified in the field through ASE and ICAR. Bob Johnson also maintains one of the largest collision parts inventory's in New York State. All of our collision repairs come with a guaranteed color match and a lifetime finish warranty. As a convenience to customers, we will write your estimate, provide an on-site rental and help process your insurance claim paperwork. As an approved repair facility for several major insurance companies, we can make your claim process much more convenient. We do all the work for you!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
UPON FIRST VISIT TO BOB JOHNSON COLLISION BUILDING, THE FIRST BUILDING BEHIND YOUR RETAIL STORE IS TOTALLY UNMARKED FOR CUSTOMERS FIRST VISIT, RESULTING IN MY WAITING NEARLY 15 MINUTES IN MY CAR, BEFORE I SPOKE TO SOMEONE WHO TOLD ME TO GO TO NEXT BUILDING IN BACK. VERY POOR.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The BEST experience! Heather is awesome!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely!
Repair Quality - 5.0/5.0 -
Ashley Sachs, Estimator, was extremely attentive to detail. She communicated with us throughout the time my car was being repaired.
Customer Service - 5.0/5.0 -
Excellent! Bob Johnson’s Collision Shop constantly communicated with us throughout the time it took to repair our car.
Returned Clean
Likely to Recommend - 5.0/5.0 -
They did a beautiful job on the repair
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They got it done earlier than expected and saved my weekend plans
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Well done
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
Due to extenuating circumstances, I haven't seen the car yet.
Customer Service - 5.0/5.0 -
Was very well informed with repair progress
Returned Clean
My Experience - 5.0/5.0 -
The whole experience was very positive from getting the estimate to coordinating the work being done. I really liked getting updates via text messages. The staff was very friendly and helpful. It truly was a great experience!
My Experience - 5.0/5.0 -
First of all thank you so much to Amanda Mcay…. She was the person taking care all the work being done to my vehicle, very friendly and professional, the shop very clean also and super attentive to my concerns, I would definitely recommend Toyota collision to all my family and friends, and if someone has to go there please ask for Amanda Mcay, you will not regret it. Again thank you so much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ashley Sachs went above and beyond to be so helpful from the minute, I walked in to not being able to find my claim on my app to helping me deal with my insurance company, helping me rent a car just the whole process. She really went above and beyond as far as the collisionwork it’s perfect. The car was so clean when I picked it up. It was cleaner than when I dropped it off, the detailing was incredible.
My Experience - 5.0/5.0 -
Great communication, and when we picked up the car is was washed and dressed. It looked great. That little extra ment a lot and says a lot about the team. Thank you!
My Experience - 5.0/5.0 -
Ashley Sachs was very professional from giving me an estimate to the updates on the repair work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The Toyota team was great. They returned my vehicle in a timely manner and it looks like it came from the showroom floor.
My Experience - 5.0/5.0 -
Did a great service and repair to my car. Also clean the interior of car as well. The customer service is friendly and efficient at communicating and providing necessary information. The two times update per week is very helpful and comforting.
My Experience - 5.0/5.0 -
Communications was excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far everything looks good. Heather was very pleasant to deal with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Definitely
Repair Quality - 4.5/5.0 -
Fantastic job, Amanda was great
Customer Service - 4.5/5.0 -
Top notch
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
heather was awesome in keeping us updated with the repairs.
Customer Service - 5.0/5.0 -
heather was great, she arranged the rental while our vehicle was being repaired.