Bob's Collision Service of West Michigan Inc
In operation 59 years, 50 years at this location.
Bobs Collision of Western Michigan is a full service automotive body repair facility servicing all makes and models
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I would like to express my sincere appreciation to Bob’s Collision for the excellent work they did on my car. From the very first visit for the estimate, the team was kind, professional, and clear throughout the entire process, which gave me great peace of mind. The final result exceeded my expectations. My car looks like new, with incredible attention to detail. It’s clear they truly care about the quality of their work and their customers. I highly recommend this place 100%! Exceptional service from start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything went very well. I’m very pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and good repair
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have used Bobs Collision several times in the past and have referred business to them many times. No complaints from me or my referrals.
Repair Quality - 5.0/5.0 -
The entire process was smooth and efficient. Quality of the repair was outstanding. Our vehicle was returned clean. BCS’s attention to detail was very much appreciated.
Customer Service - 5.0/5.0 -
Communication was clear, accurate and considerate. Very professional.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
Poor repair, there is still damage on the vehicle from the accident. The doors have over spray all over.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience! Everyone was so helpful and accommodating
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I loved the updates I was sent throughout the process. Those didn’t leave us guessing the status. They were wonderful to get. Keep up the good work! And, thank you for returning my car back looking great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was repaired very well and in time promised. The process was seamless. Bob's kept me informed on the status with daily texts. Thank you!
Customer Service - 5.0/5.0 -
See prior comments; good communication and delivered when promised.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, the quality of the repairs was top-notch. Thank you for repairing my car. My only suggestion is to communicate why the completion date changed. This could help the customer to have a better understanding of the situation.
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
My Experience - 5.0/5.0 -
Very pleased with then job done with my car, great customer service and car was ready a few days before the due date.
My Experience - 5.0/5.0 -
Bob’s Collision has always provided the best possible service. Of course, we hope not to have the occasion to have to use them, but we recommend them highly!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I will always trust Bob’s Collision with work on my vehicles!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Repairs weren’t explained when I picked up my car as other shops I’ve went to in the past have done. I was also given my car back with the front passenger window not rolling down. I had to bring my car back to the shop for them to fix which was an inconvenience.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Loved the customer service and having my vehicle ready a day before expected; the communication was also excellent. Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You did a very very nice job. Very nice through the hole process. Made it very nice when it wasn't. Awsome job crew awsome
Likely to Recommend - 5.0/5.0 -
You are good at what you do.
Repair Quality - 5.0/5.0 -
You guys are good. Very good
Customer Service - 5.0/5.0 -
Made it very pleasant and easy to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Muy amables y me gustó mucho el trabajo
Likely to Recommend - 5.0/5.0 -
Anyone needing repairs I’ll absolutely sending them this way!
Repair Quality - 5.0/5.0 -
Car looks brand new! They did an incredible job
Customer Service - 5.0/5.0 -
Great customer service, very welcoming environment and really appreciated the advise from the staff. Was initially worried about brining my car in and someone taking advantage of my lack of understanding of cars and the fix. The guys at the shop were incredible and went above and beyond!
Returned Clean
Likely to Recommend - 5.0/5.0 -
You worked with on my time
Repair Quality - 5.0/5.0 -
Happy and friendly and did a excellent job
Customer Service - 5.0/5.0 -
Very satisfied
Returned Clean
My Experience - 5.0/5.0 -
Did a good job and was very good on time in fixing it